Delivery Operations Specialist

3 weeks ago

Chennai, India Ciklum Full time

Description

Ciklum is looking for a Delivery Operations Specialist to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Delivery Operations Specialist, you will play a crucial role in the optimization and maintenance of our projects' operational processes. This role will drive discipline and provide operational support for Account Managers, HR Partners, Delivery Managers and project teams, fostering a talent-friendly environment with prompt responses.

Responsibilities

Facilitate internal communication regarding operational matters and act as a point of contact for inquiries Monitor and manage time tracking systems to ensure accurate and timely data entry Generate invoices for multiple projects and models, ensuring accuracy and compliance with company policies and documentation Maintain and update data records in the internal systems, ensuring information is accurate and up-to-date Open requests for hiring within our internal system Prepare analytical custom reports in response to specific requests

Requirements

Experience with spreadsheets (quickly build a pivot table, use formulas like vlookup, sumifs, countifs, importrange and queries) and business intelligence tools (at Ciklum, we use Sisense, DataStudio) Ability to work in an unstructured environment, navigate ambiguity, and bring clarity and structure  Excellent analytical and communication skills

What's in it for you

Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: choose how you want to work – remote or Hybrid or on-site in our offices in Chennai and Pune. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfill your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

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