Firewall Technical Expert

5 months ago

PimpriChinchwad, India Telstra Full time
Employment TypePermanent

Closing Date29 Sept 2023 11:59pm

Job TitleFirewall Technical Expert (Hardware) - EMS

Job Summary

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job Description

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology. 

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter. 

Who we are? 

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest in Australia and are And this is just the beginning of what we’re hoping to achieve together. 

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. 

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 
   

About the role: 

The purpose of the role is to manage the security devices of Telstra’s Tier1 and 2 clients. The management of the devices includes configuration updates, incident resolution, and project implementation. Ensure technical support and specialist team members are supported to deliver rapid restoration of customer incidents.  Work directly with the customer to achieve optimal first in fix results.  Apply a holistic approach to problem management to improve service reliability. Demonstrate SME leadership of technology hubs via the Customer Support Team model.

To be successful in the role, you’ll. 

  • Perform or participate in complex, specialised technical investigations to drive the resolution of Firewall incidents in the customers network.
  • Diagnose and restore complex issues with the Security networks, infrastructure, products and services supplied and operated by Telstra.
  • Assist technical support and specialist team members to resolve incidents via first call resolution.
  • Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
  • Detect and prevent incidents before they occur.
  • Identify and implement opportunities to improve process, efficiencies and customer experience.
  • Extended Shift Environment

 Key Metrics

  • Volume Reduction
  • First in Fix
  • Cycle Time

  • Key Skills/Technical Expertise
  • Skill/Technical Expertise
  • Proficiency
  • Security Products/Firewalls
  • Have the ability to support/implement/design firewall requirements (e.g. Palo Alto, Cisco – ASA/PIX, CSM, Juniper- Junos/ ScreenOS - NSM – STRM, Checkpoint, Nokia, Provider 1)
  • Security Related Products
  • A working understanding of the installation and configuration of security related products and their relationship to firewall implementations. Including:
  • proxies i.e. Bluecoat, Cisco WAE,
  • DNS appliances i.e Infoblox,
  • Load balancers i.e F5
  • Server products     
  • A working understanding of applicable Security Technologies and experience in the basic administration and configuration of Linux based operating systems. 
  • ITIL Skills
  • Knowledge of the ITIL framework and its application in IT service management.

Qualification – 

Essential

  • 5-10 years working in IT industry.
  • CCNA/CCNP- in security/SD-WAN or similar certification.
  • Incident Management Experience.

Demonstrated experience in the follow

  • Operating Systems
    • Sun Solaris
    • Windows Server platform
  • Firewall Software: at least two of the following:
    • Palo Alto
    • Juniper SRX
    • Cisco ASA
    • Juniper NetScreen
    • Cisco PIX
    • Fortinet
    • Checkpoint Firewalls
  • Understanding of TCP/IP and sub-netting.

High desirable –  

  • Problem Management Skills
  • Process Improvement skills
  • SME experience.
  • Security - deep analysis skills.
  • Assurance Team Experience.
  • Automation/Scripting Skills/API.

What can we offer you? 

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. 
 
Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things. 

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. 

Sounds like you? 

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. 
  
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future. 

​ 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website:  

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