Firewall Technical Expert

6 months ago

PimpriChinchwad, India Telstra Full time
Employment TypePermanent

Closing Date29 Sept 2023 11:59pm

Job TitleFirewall Technical Expert (Hardware) - EMS

Job Summary

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job Description

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology. 

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter. 

Who we are? 

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest in Australia and are And this is just the beginning of what we’re hoping to achieve together. 

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. 

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 
   

About the role: 

The purpose of the role is to manage the security devices of Telstra’s Tier1 and 2 clients. The management of the devices includes configuration updates, incident resolution, and project implementation. Ensure technical support and specialist team members are supported to deliver rapid restoration of customer incidents.  Work directly with the customer to achieve optimal first in fix results.  Apply a holistic approach to problem management to improve service reliability. Demonstrate SME leadership of technology hubs via the Customer Support Team model.

To be successful in the role, you’ll. 

  • Perform or participate in complex, specialised technical investigations to drive the resolution of Firewall incidents in the customers network.
  • Diagnose and restore complex issues with the Security networks, infrastructure, products and services supplied and operated by Telstra.
  • Assist technical support and specialist team members to resolve incidents via first call resolution.
  • Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
  • Detect and prevent incidents before they occur.
  • Identify and implement opportunities to improve process, efficiencies and customer experience.
  • Extended Shift Environment

 Key Metrics

  • Volume Reduction
  • First in Fix
  • Cycle Time

  • Key Skills/Technical Expertise
  • Skill/Technical Expertise
  • Proficiency
  • Security Products/Firewalls
  • Have the ability to support/implement/design firewall requirements (e.g. Palo Alto, Cisco – ASA/PIX, CSM, Juniper- Junos/ ScreenOS - NSM – STRM, Checkpoint, Nokia, Provider 1)
  • Security Related Products
  • A working understanding of the installation and configuration of security related products and their relationship to firewall implementations. Including:
  • proxies i.e. Bluecoat, Cisco WAE,
  • DNS appliances i.e Infoblox,
  • Load balancers i.e F5
  • Server products     
  • A working understanding of applicable Security Technologies and experience in the basic administration and configuration of Linux based operating systems. 
  • ITIL Skills
  • Knowledge of the ITIL framework and its application in IT service management.

Qualification – 

Essential

  • 5-10 years working in IT industry.
  • CCNA/CCNP- in security/SD-WAN or similar certification.
  • Incident Management Experience.

Demonstrated experience in the follow

  • Operating Systems
    • Sun Solaris
    • Windows Server platform
  • Firewall Software: at least two of the following:
    • Palo Alto
    • Juniper SRX
    • Cisco ASA
    • Juniper NetScreen
    • Cisco PIX
    • Fortinet
    • Checkpoint Firewalls
  • Understanding of TCP/IP and sub-netting.

High desirable –  

  • Problem Management Skills
  • Process Improvement skills
  • SME experience.
  • Security - deep analysis skills.
  • Assurance Team Experience.
  • Automation/Scripting Skills/API.

What can we offer you? 

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. 
 
Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things. 

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. 

Sounds like you? 

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. 
  
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future. 

​ 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website:  

  • Cybersecurity Technical Specialist

    4 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Telstra Full time

    At Telstra, we are committed to building a connected future for everyone.About the RoleThe Cybersecurity Technical Specialist will play a crucial part in managing security devices of our Tier1 and 2 clients. This includes configuration updates, incident resolution, and project implementation. The successful candidate will also ensure technical support and...

  • Calypso Technical Analyst

    1 month ago

    Pimpri-Chinchwad, India N Consulting Ltd Full time

    Hi All, Immediate opening for Calypso Technical Analyst Exp: 6+yrsNotice: Immediate-30daysJD: As a Calypso TA you will work in agile/not agile frameworks, workshops/events facilitation, teach and communicate with different organizational levels. You will participate in several projects, focusing on delivering value to the customer in a sustainable and...

  • Senior Calypso Technical Solutions Architect

    4 weeks ago

    Pimpri-Chinchwad, Maharashtra, India N Consulting Ltd Full time

    Job Description:We are seeking an experienced Senior Calypso Technical Solutions Architect to join our team at N Consulting Ltd.The successful candidate will be responsible for leading technical solutions and collaborating with internal and external teams.About the Role:Technical Leadership:Designing and implementing major technical solutionsCollaborating...

  • Calypso Technical Analyst

    3 weeks ago

    Pimpri-Chinchwad, Maharashtra, India N Consulting Ltd Full time

    We are N Consulting Ltd, a leading provider of innovative solutions in the finance industry. We are seeking an experienced Calypso Technical Analyst to join our team.As a Senior IT Lead, you will be responsible for designing and implementing technical solutions, collaborating with internal and external teams, and ensuring the quality and efficiency of our...

  • Spatial Design Expert

    7 days ago

    Pimpri-Chinchwad, Maharashtra, India Le Foyer Decor Full time

    About Le Foyer DecorWe are a renowned interior design firm based in Pune/Pimpri-Chinchwad, dedicated to crafting bespoke spaces that reflect our clients' unique personalities and lifestyles.Role OverviewThis full-time in-office position for a Spatial Design Expert at Le Foyer Decor involves creating stunning 3D designs, electrical drawings, and 2D layouts...

  • SAP Technical Expert

    4 weeks ago

    Pune/Pimpri-Chinchwad Area, India Zensar Technologies Full time

    SAP Solutions Architect RoleWe are seeking an experienced SAP Solutions Architect to join our team at Zensar Technologies. The successful candidate will have a minimum of 12-15 years of experience in SAP, with expertise in either SAP Supply Chain or SAP OTC areas.Key Responsibilities:Create and drive the delivery of innovative solutions for SAP...

  • EMotorad | After Sales

    2 weeks ago

    Pimpri-Chinchwad, India EMotorad Full time

    About the Role :We are looking for an experienced Senior Technical Expert with a strong background inmanaging customer-facing teams and regional service centers. This role is ideal forsomeone with expertise in Customer Relationship Management (CRM), dealer training,and aftermarket service management, with a deep understanding of the automobileindustry,...

  • Manager – Info Tech

    8 months ago

    Pimpri-Chinchwad, India Cts Express Logistics Pvt.Ltd Full time

    Role Purpose : Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware, Own projects, solutions, and key responsibilities within a larger business initiative, Handle business-critical IT tasks and systems administration, Research and evaluate emerging...

  • Emotorad | after sales

    3 days ago

    Pimpri-chinchwad, India EMotorad Full time

    About the Role :We are looking for an experienced Senior Technical Expert with a strong background inmanaging customer-facing teams and regional service centers. This role is ideal forsomeone with expertise in Customer Relationship Management (CRM), dealer training,and aftermarket service management, with a deep understanding of the automobileindustry,...

  • IT Operations Manager

    4 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Cts Express Logistics Pvt Full time

    Job Title: IT Operations ManagerCts Express Logistics Pvt is seeking a highly skilled IT Operations Manager to join our team. The successful candidate will be responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Key...

  • After Sales

    2 weeks ago

    Pimpri-Chinchwad, India EMotorad Full time

    About the Role:We are looking for an experienced Senior Technical Expert with a strong background inmanaging customer-facing teams and regional service centers. This role is ideal forsomeone with expertise in Customer Relationship Management (CRM), dealer training,and aftermarket service management, with a deep understanding of the automobileindustry,...

  • EMotorad | After Sales

    7 days ago

    pimpri-chinchwad, India EMotorad Full time

    About the Role : We are looking for an experienced Senior Technical Expert with a strong background in managing customer-facing teams and regional service centers. This role is ideal for someone with expertise in Customer Relationship Management (CRM), dealer training, and aftermarket service management, with a deep understanding of the automobile industry,...

  • EMotorad | After Sales

    2 weeks ago

    pimpri-chinchwad, India EMotorad Full time

    About the Role:We are looking for an experienced Senior Technical Expert with a strong background inmanaging customer-facing teams and regional service centers. This role is ideal forsomeone with expertise in Customer Relationship Management (CRM), dealer training,and aftermarket service management, with a deep understanding of the automobileindustry,...

  • Highly Skilled Software Development Expert

    1 day ago

    Pimpri-Chinchwad, Maharashtra, India Searce Inc Full time

    At Searce Inc, we're seeking a talented Senior Software Engineer to join our team. With a strong background in software development and a passion for innovation, you'll be responsible for designing, coding, and implementing cutting-edge solutions.The ideal candidate will have a deep understanding of software development principles, including agile...

  • Software Development Lead

    4 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Baranwal Consultancy and Services Full time

    We are committed to delivering innovative solutions that meet the evolving needs of our clients. Our team is dedicated to providing exceptional service and support, leveraging our expertise in SAP technologies to drive business success.Key Responsibilities:Create well-designed, efficient, and testable code to meet project requirements.Analyze user feedback...

  • Sr Design Engineer

    3 weeks ago

    Pimpri-Chinchwad, India Tata Technologies Full time

    3rd Shift - • Track and report on testing progress and issues • Develop and execute first-time capable tests for calibration and hardware development • Lead diagnosis and resolution of issues that occur during setup and testing • Actively participate in Product Development Teams and work with Technical Experts to improve current tests and...

  • Senior SAP Consultant

    3 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Baranwal Consultancy and Services Full time

    Baranwal Consultancy and Services is committed to delivering exceptional solutions leveraging SAP technology. Our team of experts offers a wide range of services, including innovative web design, development of engaging mobile applications, and effective market strategies.The RoleAs a Senior SAP Consultant with our company, you will be responsible...

  • Digital Transformation Leader

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India OptimHire Full time

    Job Title: Digital Transformation LeaderAbout Us: At OptimHire, we empower businesses to thrive in an ever-changing digital landscape. Our team of experts is dedicated to delivering innovative solutions that drive growth and success.Job Description:We are seeking an experienced Digital Transformation Leader to join our team. As a key member of our...

  • Senior Accountant

    1 month ago

    Pimpri Chinchwad, India Cradlewise Full time

    Senior Accountant About the company: Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune. We build smart baby products. Our first product is a smart crib for babies from 0 to 24 months of age. Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns...

  • Senior Accountant

    1 month ago

    pimpri-chinchwad, India Cradlewise Full time

    Senior AccountantAbout the company: Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune. We build smart baby products.Our first product is a smart crib for babies from 0 to 24 months of age.Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and...