DGM- Retail

BASIC INFORMATION

 
Position Name DGM- CPG & Retail
Job Band 4
Location Mumbai
Reporting Manager Sector Head- CPG & Retail
Team Size 1-2

ROLES & RESPONSIBILITIES

Job Purpose/Objective

• As the Sub Sector Head for CPG & Retail, the primary focus will be on driving business growth and developing strategic partnerships within the CPG & Retail sector customers. Will be responsible for identifying and capitalizing on business opportunities, expanding the client base, and establishing DP World as a preferred partner in the industry.
Key responsibilities Revenue Objectives:
• To lead the deployment of Sub sector sales strategies and enabling tactics, team of Business Development Executives and achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales
• Cultivate and maintain strong relationships with key clients in the sub sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention.
• Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements.

Customer Delight:

• Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers
• To drive the team and ensure CRM Compliance and effectiveness
• Helping marketing team to design the Customer Survey and take corrective actions on the same
• Work with the account managers in the sector to guide and develop the long-term account plan (1 year to 3 year) within the sector.
• Maintain a sector scorecard & drive y-o-y client improvement on all parameters.

People Management & Diversity:

• Develop a high-performance service culture. 
• Develop OKRs with team members and use mechanism of constructive feedback.
• Raise the performance bar with every hire. Identify training needs and opportunity to develop and coach team, recognize exceptional talent.

QUALIFICATIONS & COMPETENCIES

Skills and Competencies

• Proven supply chain track record in logistics industry with 10+ years of experience in India
• Prefer sales and key account experience including experience in developing and growing new key accounts of a particular sector
• Relevant logistics expertise within identified sub sectors – CPG & Retail in developing and executing strategic and tactical plans, in a large and dynamic sales environment.
• Able to design and implement solutions pertaining to specific industry solving customer problems
• Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services.
• Experience in leading the development and delivery of sales personnel in a service industry.

Stakeholder

Internal : All Business and Functional Verticals, 
External : Customers, Major competitors
•
Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain

• Preferred Certifications if any Relevant logistics expertise within identified sectors – CPG & Retail

• Range/ Min no of years - of overall Experience required 
10+ years
• Min no of years of Industry specific experience required, if any & the industry type
7-10 years of experience in logistics industry