Technical Analyst

1 month ago

Mumbai, India Travelex Full time

Key accountabilities

Technical Analysis & Solutions

Draws on proven BA/Technical Analyst experience to functional and non-functional requirements Reviews, elicits and writes requirements/EPICS & User Stories for the complete solution Communicates & manages the business requirements & acceptance criteria between development teams to implement solutions Feeds into the product backlog, for new requests and reported issues. Participates in feasibility studies and prototyping - Defining and managing inputs, requirements, acceptance & success criteria Provides input to technical architecture and investigates solution options, to ensure that business & technical needs are fulfilled Responsible for building relationships with business owners, Product & Marketing, internal IT team and Engineering team Works with Product Delivery, Support and Change teams in an agile environment bringing products to market Stays abreast of industry standards, collaborates across communities

Product Delivery Implementation .

Takes responsibility for IT solutions delivered Manages traceability from requirements through to implementation Collaborates with developers and SMEs to establish the technical vision and analyses trade-offs between usability and performance needs

Change management

Guides senior business management towards accepting change brought about through IT, showing understanding, imagination and creativity Identifies and assesses options for new or improved processes and presents them, with recommendations, to decision makers at senior management level Recognises and exploits opportunities for improvements to IT systems and delivery Evaluates and makes recommendations/decisions on technical options as appropriate, actively contributing to Travelex's technical strategies Ensures the smooth integration of new business processes with the organisational structure and culture Coordination of changes across multiple business units to deliver the full solution

Management information

Writes and speaks fluently on all aspects of work and communicates effectively with all levels of management Produces accurate, timely and relevant MI for peers and managers as required

Relationship management

Represents the business internally working closely with the Business Owners for systems. Establishing themselves as the go to person for the systems they support Develops and maintains robust relationships with key business stakeholders to ensure business analysis, development, test and implementation activities are visible and in line with agreed customer expectations Builds confidence and acquires an understanding of the business Works closely with the business unit’s IT team to provide support to business, development, test & support colleagues in the smooth integration of new business processes/applications

Communication

Responsible for pro-active and regular communication with other areas of IT and the business whose work impacts, or depends upon the team, in relation to business analysis Proactive in the provision of feedback and the delivery of ideas to develop and improve requirement gathering/generation, and the BA role relating to IT and the business unit IT Actively communicates and seeks feedback from colleagues and customers Ensures feedback to line manager outlining general activities

Team Membership

Active in Technical/Business Analyst communities; proactively seeks opportunities to serve in leadership roles Ensure appropriate and comprehensive support arrangements are in place with internal and external teams and partners Work to agreed day to day objectives, and participate actively in regular one to one meetings with all line managers, and work to develop personal skills Support and encourages support for “people initiatives” Play a participative part in Team Briefings and Meetings

General

Participates in the process of innovative change within the Technical Analyst Communities Be a/become a subject-matter-expert in the business domain and related IT services and systems Interested in gaining an in-depth knowledge of business & technical areas and a detailed technical understanding of the supporting IT services and applications Undertakes any necessary training associated with the duties of the post and participates in training and development procedures Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities Manage expenses in accordance with Company Expense Policy. Maintains confidentiality and observes data protection guidelines Carries out any other reasonable duties commensurate with their capability

Experience and personal qualities

Essential

Degree educated or significant relevant work experience Previous experience (3-5 years) of delivering business analysis on regulatory-related projects from the specific IT function’s perspective Experience of business analysis on a significant portfolio of projects and programmes, including enterprise wide. with proven delivery within a commercial IT environment Knowledge and understand of the Software Development Lifecycle (Agile & Waterfall) associated best practices and toolsets Experience of Collaborative toolsets (Jira, Confluence, MS Teams) Knowledge, understanding and application of BA best practice e.g: “MoSCoW”. Knowledge and understanding of requirement management in an Agile Environment Effectively manages / prioritises work in close alignment with business and IT stakeholders Work with the Project Managers and Product/Relationship Partners for estimation of costs for IT solutions, including Non–Functional & Service & Support/ Assisting in resolution of major issues that may be related to systems design or integration Able to develop sound professional working relationships across Global IT and Back office IT colleagues, business staff and management, building their confidence and acquiring an understanding of the business
 

Desirable

Experience in International Financial Business, Foreign Exchange, AML, PEP/Sanctions, Operational Risk, Fraud, Data Protection, PCI, Data reporting Project management experience, ability to project manage service pack/bus stop releases BCS Diploma or CCBA/CBAP qualifications Understanding of quality and test assurance Experience of working with remote / offshore development teams Apply Business Analysis experience that meets Travelex standards Improvement in solution quality; from developing better quality information in business requirements and EPICS that ensure better deliveries, products and solutions Project timescales and budget; Project/change priorities Feedback from business stakeholders Knowledge and skills in business domain and related IT services and solutions Experience of using Nice Actimize products including: WLF, CDD, CDX, SAM, RCM, ActOne

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