Head of Customer Shared Services

About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those...

Key responsibilities Run the Business (RTB) operations. IT Helpdesk – Manage the teams and meet the Business SLAs IT Infrastructure – Plan, optimize and manage/monitor the current setup Plan and implement Information Security Management System (ISMS) Plan and implement Business continuity plan for the IT environment. Strong skills in...

Key responsibilities Run the Business (RTB) operations. IT Helpdesk – Manage the teams and meet the Business SLAs IT Infrastructure – Plan, optimize and manage/monitor the current setup Plan and implement Information Security Management System (ISMS) Plan and implement Business continuity plan for the IT environment. Strong skills in...

**Description - External** **Position Title : Customer Service Executive** **Department :SME** **Job Purpose** To Manage customer service for MSME Clients Ensure Best in class customer experience, handhold customer for transaction and closely work with operations to ensure timely processing of transaction **Key Accountabilities** - Ensure NTB...

**Job Summary** This position will be a part of the Service team responsible for maintaining and executing effective Service support function. **Responsibilities and Duties** 1. Receiving the Call Centre Calls and tracking updations. 2. Preparation Activity Reports based on call receipt and closed calls to respective Service Function.& Machine Dispatches...

Job Location: Hyderabad (MNC, 5 day week) - MBA HR or Equivalent - 10 to 12 years experience as a HRBP in a Call Centre/BPO/Shared Services Company. - Responsible for management of entire HR lifecycle. - Excellent communication skills in English, Hindi & Telugu is Mandatory. - Immediate joiners preferred. - CTC = Upto 15 LPA

Responsibilities 70% Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the...

Customer Service Manager-(WD55001) Position Title : Customer Service Manager Department :SME Reports To :Customer Experience Manager Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?") To Manage customer service for MSME Clients Ensure...

Customer Service Manager-(WD55001) Position Title : Customer Service Manager Department :SME Reports To :Customer Experience Manager Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?") To Manage customer service for MSME Clients ...

ID: 6004 | 2-5 yrs | Hyderabad | careers **Requirement**: HR Operation - Specialist in payroll and shared services **Key Responsibilities**: - Ensure Monthly payroll provisions to Finance -ie Verification & Reconciliation of monthly payroll, ensuring timely and accurate delivery of payroll. - Responsible for MIS and Analytics regarding payroll and...

We’re on a mission to change the future of clinical research. At Calyx, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal...

We’re on a mission to change the future ofclinical research. At Calyx, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal...

**Job Description (Voice): Customer Support Advisor** **Responsibilities**: Basic Telephone Etiquette and basic computer skills Good Communication skills in English and Hindi Responsible to provide excellent customer service, solving questions and complaints related to customer queries Responsible for handling calls from new and existing customers...

BGCO ACCOUNT HIRING PROFILE: Hyderabad HIRING PROFILE VERIZON BGCO Nature of the Account A Telco account catering to Business Postpaid services. This account is one of the world’s leading providers of communications, information and entertainment products and services to consumers, businesses and governmental agencies. The account offers various...

Need Technicians for outside service for water purifier repairs. The person will be allocated to certain area on a certain day. He will be provided 5 to 10 services per day. The person should should go to the customer's House and resolve the problem. All the necessary toolkit items are provided by the office, only the person should be eligible to drive a...

Delivery Manager for Oracle EBS Shared ServicesResponsible for Managing and optimizing the delivery of support services for Oracle E-Business Suite (EBS) across multiple clients or departments. Your primary focus will be on ensuring efficient operations, cost optimization, and continuous improvement of service delivery through metrics analysis, contract...

**Job Description (Voice): Customer Support Advisor** **Responsibilities**: Basic Telephone Etiquette and basic computer skills Good Communication skills in English and Hindi Responsible to provide excellent customer service, solving questions and complaints related to customer queries Responsible for handling calls from new and existing customers...

**Company Description**:_**Geetanjali Group of Schools is a leading Educational Organization dedicated to providing exceptional customer service and ensuring customer (Parent’s) satisfaction. We pride ourselves on our commitment to excellence, integrity, and professionalism. As we strive to continuously improve our services, we are seeking enthusiastic and...

**An international voice process requires the customer service representatives to handle inbound and outbound calls from customers from different countries. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues.** **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 -...

About the internship:Selected intern's day-to-day responsibilities include: 1. Promptly responding to customer queries via email, live chat, video, phone, and social media channels.2. Immediately escalating serious complaints or issues that you are not equipped to deal with.3. Liaising with colleagues or managers to find the best solutions to customers...