Transformation Manager

2 weeks ago

Gurugram, India Wipro Full time

Role Purpose

The purpose of this role is to support delivery leadership teams by ensuring smooth delivery of products and platforms on technical front. Do Provide technical assurance for all high value products and platforms to clients Define the scope of technical delivery with the client in the agreement to upkeep the revenue & reputation of Wipro Ensure successful delivery of critical projects within the organization by mitigating all the business and technology related risks. Ensure successful software or application release; quality assurance, technical documentation, technical operations, training and technical support Create and maintain a project plan that tracks the completion and delivery of all IT milestones, including development, quality assurance, documentation, and deployment Highlight issues through Early Warning System to resolve any escalations proactively Highlight all the financial, technical, functional risks which are foreseen before the start of the project and escalate it to the delivery teams to bridge the gaps Provide timely technical assistance on client escalations within TAT Support the external audit requirements related to product and platform processes Review the master of service agreement terms with respect to technical implementation, the milestones to be achieved & its impact along with termination clauses Provide Technical Solution which enables root cause and analyses system performance, along with highlighting solutions in low areas and work alongside to create performance management plan Understand the legal terms in technical aspects to bridge contractual gaps in contracts Ensure that technically & techno-commercially all contractual and projectgaps are closed Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Head ? Delivery Assurance Regular reporting & updates Pre-sales, sales, delivery teams Delivery assurance coordination in all aspects before final closure of client deal Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Systems Thinking ? Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Expert Leveraging Technology ? In-depth knowledge of and mastery over technology domain that commands expert authority respect? Master Delivery Management ? Understanding of delivery processes, tools and methodologies - Competent Technical knowledge ? technical know-how related to the project delivery, terms and conditions of contracts across different geographies and its application globally on different projects - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Formulation &Prioritization Managing Complexity Client centricity Execution Excellence Passion for Results Business acumen Deliver No. Performance Parameter Measure 1. Technical Delivery Assurance # of escalations resolved within TAT, minimum process exception, CSAT score, count of met /not met against project delivery plans Institutional_Finance_Buy_Side_Others

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