IT Operations Analyst I

1 month ago


Bengaluru, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


IT Operation Analyst I :

Job Grade/Level     C05

Responsibilities:

  • Support the Timekeeping solutions that runs on Windows OS and SQL databases.
  • Assist users in resolving issues. 
  • Participate in performance monitoring and optimization.
  • Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.
  • Remain flexible to changes in priorities with the ability to multi-task.
  • Involves working in 24/7 rotational shift (should be willing to work in night shift)

Technical skillset:

  • Experience in at least 2 industry standard ticketing tool
  • Minimum of 2– 4 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Applications as Support personnel and with customer service experience
  • Experience in Incident Management and Problem Management
  • Experience in MS SQL database fundamentals, writing SQL queries.
  • Knowledge on Windows 2008, 2012R2 and 2016 Servers.
  • Knowledge on File Transmission Protocols (SFTP, FTP) and networking concepts
  • High energy, ability to multi-task, prioritize conflicting demands.
  • Excellent communication (verbal and written) skills.
  • Knowledge on MS Office Applications (WORD, EXCEL, VISIO, MS Project)
  • Good Production Control literacy
  • Strong demonstrated analytical and creative problem-solving skills. 
  • Have good understanding in infrastructure technologies like (Windows Servers, Middle-ware, and, Networking, etc.) 
  • Knowledge on IIS is an added advantage.

Key skills : Application support. Web Application, IIS, SQL, Trouble shoot, Rotational Shift, operating experience in basics of Windows operating systems.

  Qualifications :

  • A University or college degree in a relevant discipline.
  • 2+ years’ experience in Application Support 



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