Assistant Manager Training Quality
1 month ago
JOBINFORMATION
The idealcandidate is a strategic thinker with strong leadership skillssupporting the overall success of the business by managing teamsoptimizing processes and maintaining strong clientrelationships.
Commitment to our people is ourreal strength and the key to success.
Job title: Assistant ManagerT&Q (English/ Hindi / BengaliSpeaking)
Working Location:Kolkata
JobDescription:
Our Internationalcompany is seeking 1 Assistant Manager Training & Qualityin India. Ideal candidates can adapt and are wellknown forfastmoving and lastmoment change.
MainResponsibilities:
- Providecoaching and feedback to new and existing staff utilizing provenimprovementmethodologies.
- Maintaina comprehensive understanding of the program and compliancerequirements for all assignedprograms.
- Conductedendtoend governance and reported findings on the clientspecific QAScorecard clearly explainingconclusions.
- Generateweekly and monthly summary reports detailing monitoring activityfor each program and communicate these to ClientServices.
- Ensureeach agent per program is monitored at least once monthly followingquality assurance personnelchecklists.
- Participatein weekly calibration calls for each assignedprogram.
- DeliverQuality Assurance reviews and feedback to team members facilitatingtheir professional growth anddevelopment.
- Collaborateeffectively with peers and other personnel to positively impactjoint activities projects orevents.
- Actas a sitelevel leader as needed liaising with client trainingorganizations and providing onsite presence whennecessary.
- Workcollaboratively with other support teams within the client and GearInc. to ensure strong product knowledge among theproject.
- Demonstratea commitment to attentiveness persistence and flexibility whilesafeguarding the integrity and purpose of ourorganization.
- Managemultiple processes and ensure timely delivery demonstrating anunderstanding of staffing process efficiencies and goal achievementin the contact centerenvironment.
- Maintainrobust risk and compliance practices to ensure adherence toregulatory requirements.
Job Requirement:
- Provenexperience in BPOdomains.
- Strongcoaching and feedback skills with a track record of implementingimprovementmethodologies.
- Excellentcommunication and interpersonal skills with the ability to interacteffectively with team members andstakeholders.
- Abilityto adapt to changing company and client requirements demonstratingflexibility andresilience.
- Demonstrateleadership capabilities with experience managing multiple processesand ensuring timelydelivery.
- Soundunderstanding of staffing process efficiencies and goal achievementin a contact centerenvironment.
- Strongcommitment to risk and compliance practices ensuring adherence toregulatoryrequirements.
Interestedcandidates should submit their resume and a cover letter outliningtheir relevant experience and interest in the Assistant ManagerT&Q role. Qualified candidates will be contacted for aninterview.
RemoteWork :
No
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