Compliance Customer Support Rep II

7 months ago

Bengaluru, India DAT Freight & Analytics Full time

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see.

The Opportunity

DAT is looking for a Compliance Representative to join our Network Governance Team in Bangalore, India
You’ll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years.

Candidate Profile

Organized and detail-oriented, with strong communication skills.Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.Consistently produces high-quality work, while maintaining excellent documentation.Advanced customer service skills and a passion for helping customers.Skilled at handling difficult situations and potentially upset customers

What You’ll Do

Handle inbound compliance related calls and emails.Review requests for service for new and existing accounts.Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.Monitor credit reviews on new and existing accounts.Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.Verify and validate broker and carrier authority.Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers.Maintain complete customer records, accurately update changes to customer records.Own the “Customer Experience,” by professionalism, initiative and follow through.Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.Share potential sales opportunities with DAT Sales.Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

The Skills and Experience You’ll Bring

2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.A high degree of accuracy and attention to detail is essential.Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.Excellent customer service and communication skills, in person, by phone, and email.A team player with a positive attitude.Reliability, punctuality, and a professional appearance.Bachelor’s degree in relevant field.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado.

Here is what we offer:
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups

DAT embraces the value of a diverse workforce and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

#LI-SC1

  • Customer Account Rep Ii

    3 months ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. **How You'll Help Us Connect the World** Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers....

  • Customer Account Rep Ii

    6 months ago

    Bengaluru, Karnataka, India CommScope Full time

    **We are RUCKUS!** Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability. Our canine mascot symbolizes our business built on deep relationships with our partners and a passionate dedication to our end-customers. Dogs are fiercely loyal and known to...

  • Customer Account Rep II

    6 months ago

    Bengaluru, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers....

  • Customer Care Executive

    7 months ago

    Bengaluru, India Child Support Foundation Full time

    Providing customer support through chat and resolving issues in real-time. They use a mix of verbal and written communication to provide customers with any help they need. The semi voice process means that the customer service rep handles both voice and non-voice communication channels for customer interactions. **Salary**: ₹15,000.00 - ₹29,000.00 per...

  • Customer Support Executive

    8 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Service Rep

    1 month ago

    Bengaluru, Karnataka, India NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Customer Service Rep

    1 month ago

    Bengaluru, India NetApp Full time

    Title: Customer Service Rep Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128260 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others,...

  • Coordinator Support Ii

    7 months ago

    Bengaluru, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • IT Support Associate II, IT Services Variable

    2 days ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Justification:We are hiring IT Support Associate II (L3) Full Time Contractor to support IT asset management and asset clearance as E-waste which are...

  • IT Support Associate Ii, IT Services Variable

    2 months ago

    Bengaluru, Karnataka, India ADCI HYD 13 SEZ Full time

    1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals **Justification**: We are hiring IT Support Associate II (L3) Full...

  • Customer Support

    6 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    6 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Product Manager – II

    1 month ago

    Bengaluru, India Trellix Full time

    Senior Customer Success Manager, Public SectorSenior Customer Success ManagerPrincipal Customer Success ManagerSDETSenior Software Development EngineerSecurity ResearcherSoftware Development EngineerSenior Cloud Software Development EngineerSr SDETDeal Desk AnalystCountry Sales Leader / FSI Sales LeaderSenior Security ResearcherSoftware Development Engineer...

  • Customer Service Representative

    3 months ago

    Belandur Tank, Bengaluru, Karnataka, India PassionTeam Integrated Services Pvt Ltd Full time

    **Sl No.** **Particulars** **Details** **Company & Process** **Accenture VM Ptocess US** **1* **Name of the Position** **Customer support rep* **2* **Qualification** **II PUC and Above* **3* **Experience in Years** **1* **4* **Work Locations** **Koramangala, Belandur, White Field & Electronic City* **5* **Company Business** **BPO* **6* **Industry...

  • Customer Support

    3 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...

  • Customer Service Manager

    2 months ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...

  • Customer Service Manager

    4 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...

  • Customer Support Associate

    6 months ago

    Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Support Executive

    6 months ago

    Bengaluru, Karnataka, India Attica Gold Pvt Ltd Full time

    **CUSTOMER SUPPORT II PROBLEM SOLVING II INBOUND CALLS.** - Manage Incoming Calls And Customer Service Inquiries. - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints. - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken. - Follow...

  • Customer Support Associate

    6 months ago

    Bengaluru, India Child Support Foundation Full time

    Compnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...