Client Trainer

4 weeks ago

Mumbai, India Zycus Full time

Client Trainer (GLO04157)

Global DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore We Are An Equal Opportunity Employer: Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.Job DescriptionZycus is hiring for a Global Client Training & Change Consultan t / Trainer as a change catalyst to be a part of its client learning center - Zycus University. Candidate with an excellent communications skills along with Product training experience would ideal match for this role. Candidate should Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses. Candidate with certified on procurement industry practices would be added advantage . Domain knowdelge in Procurement / Supply chain / entire supply chain function knowledge would be added advantage to the role. TTT certified preferred.  This is a key client facing role that calls for identification and implementation of Organziational Change Management (OCM) projects for global clients. The Client Change Consultant / Trainer also manages the training operations and will be looked at to stay abreast of practices that continually support user learning requirements & trends. Roles & Responsibilities: Create and lead Change Management projects for clients - end to end Manage change activities for, and train clients (Virtual and Onsite) as and when required to step in. This could entail international travel (as per requirement). Identify continuous improvement programs for the team, execute and track them for successful completion Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses Stay continually certified on procurement industry practices and Zycus Product suite Mentor team to enhance their domain/industry/functional knowledge and delivery Audit team and training material for quality of delivery and process, provide feedback, and report along with action plans Conduct daily scrums and one on one's to discuss status updates, action plans, and red flags Manage mapping and scheduling of the team (including all internal processes for the activity) Be available and open to work in Flexible working hours including night shifts Track and present Team’s MBOs to Sr. Management, highlight trends and deviations along with Analysis and next steps. Candidate should be open to travel across the global based on business requirement ( Post Pandamic in furture 50% travel would be involved)  Job Requirement Candidates with 2 to 8 years product training experience would be prefered.  Any industry background with product training delivery to 1 or more global customer exposure is a must. Excellent Communication is a Must.  Proven track record of leading change management projects for clients is a must OCM experience for software/procurement deployments is preferred (not Incident Management) Change Management certification is an added advantage Excellent training delivery skills ( TTT certified preferred ) High degree of self-motivation and strong orientation toward teamwork Strong grasp of Written and Spoken English Time Management & Effective Prioritization Ability to understand how businesses work, have excellent analytical and solution driven approach. Qualification : Any graduate / Post graduate can apply . Additional certitication in product training would be added advantage.  Five Reasons Why You Should Join Zycus Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite.Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore

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