Housekeeping Supervisor @ IT
4 weeks ago
Company Description
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Job Description
Job Description
Department: Housekeeping
Designation: Housekeeping Team Leader
Reports To: Manager - Housekeeping
Prime Function:
Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints. Ensure maximum efficiency in the performance of the assigned Room Attendants. Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards. To ensure that all rooms in the specified floor are serviced and cleaned daily. Any matter which may effect the interests of AccorHotels should be brought to the attention of the Management. Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and dutiesKey Responsibilities:
Housekeeping Planning
Plan & coordinate the activities of the room attendants. Maintain pantries with par stock of linen, cleaning supplies and guest request items.People Management
Establish and maintain seamless co-ordination & co-operation with all departments of ibis, Mumbai Airport to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Inform the Executive Housekeeper about any damage or theft. Supervise and coordinate pest control, schedules in rooms. Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material. Conduct on-going training and coach all the employees and ensure to maintain records. Supervise daily super cleaning and periodical cleaning of rooms. Conduct briefing for Housekeeping attendants. Ensure Housekeeping attendants maintain their equipment. All lost and found articles are reported immediately to the coordinator. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.Operational Management
To ensure that attendance registers are completed daily and in accordance with statutory regulations. Ensure that the most suitably qualified person is appointed in the event of a vacancy. To ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is effected. Maintain requisitions for all stocks required i.e. amenities, linens, cleaning supplies and materials. Ensure that Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. Ensure to inform the Assistant Housekeeping manager about the irregularities, carelessness, absenteeism and maintenance problems. Maintain and ensure proper storage of supplies in the pantries of the respective floor. Handle additional responsibilities as and when delegated by the management. Inform other departments particularly laundry and engineering of Housekeeping matters that concern them. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the respective floor.Health & Safety Responsibilities/ Duties
Establish and maintain safe working conditions and practices following Accor Health, Safety and Environmental policies. Ensure all practicable steps are taken to maintain a safe work environment following Accor Health, Safety and Environmental policies. Ensure all staff within the department are fully conversant with departmental fire and evacuation procedures. Ensure all hazard are recorded and reported to the Management and that they are investigated appropriately with controls identified and reviewed. Implement Accor policy on prevention of Harassment/ Bullying in the Workplace according to guidelines. Ensure all protective clothing and equipment is provided to employees where necessary, maintained and they are train its use. Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken. All serious harm accidents are reported to management immediately and within 7 days in writing. All new and transferring staff have training and ongoing supervision to ensure they have the knowledge and skills to perform work tasks in a safe manner. Rehabilitation support and assistance is provided to injured workers following Accor guidelines. Review and develop health and safety policy objectives and plans at least annually. Be proactive in keeping departmental health and safety records and information up to date. Ensue site visitor / contractor entry procedures are applied.Key Contacts
Liaises with
Responsible for (as assigned)
Team Housekeeper
All HOD’s
Room attendants
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.
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