Housekeeping, Housekeeping Supervisor

1 week ago

Mumbai, India Della Group Full time

**Job Summary:
The Housekeeping Supervisor is responsible for overseeing and coordinating the day-to-day activities of the housekeeping staff to ensure cleanliness, orderliness, and overall guest satisfaction. This role involves managing and motivating the team, conducting inspections, and implementing efficient housekeeping procedures.

**Responsibilities**:
Supervision and Leadership:

- Lead and supervise a team of housekeeping staff, providing guidance and support.
- Conduct regular meetings to communicate expectations, updates, and training.

Task Coordination:

- Assign daily cleaning tasks to housekeeping staff and ensure they are completed in a timely and efficient manner.
- Coordinate with other departments to meet guest and operational needs.

Quality Control:

- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure high cleanliness standards are maintained.
- Address and rectify any issues or deficiencies promptly.

Training and Development:

- Provide training to new and existing staff on cleaning procedures, safety protocols, and customer service standards.
- Encourage professional development and conduct performance reviews.

Inventory Management:

- Monitor and manage housekeeping supplies, ensuring an adequate stock level.
- Collaborate with the procurement team to source quality cleaning supplies within budget.

Guest Satisfaction:

- Address guest concerns and requests promptly and professionally.
- Work closely with the front desk to ensure guest expectations are met or exceeded.

Communication:

- Maintain open and clear communication channels with staff, management, and other departments.
- Report any maintenance issues or needed repairs promptly.

**Job Expectations**:
Qualifications:

- High school diploma or equivalent; additional relevant education is a plus.
- Proven experience in housekeeping or a related field, with at least 2 years in a supervisory role.
- Knowledge of cleaning techniques, safety standards, and equipment usage.
- Excellent organizational and leadership skills.
- Strong communication and interpersonal abilities.
- Ability to work flexible hours, including weekends and holidays.
- Attention to detail and a commitment to maintaining high cleanliness standards.

**Minimum Qualification**: Graduate

**Minimum Job Experience**: 1-3 years

**Reporting to**: Director

**Travel**: No

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