DT&T Datacenter Specialist
1 month ago
DT&T Datacenter Specialist
Contract Type
Permanent
Country
INDIA
Location
Pune
Your opportunity
The DT&T Datacenter Specialist provides technical support to internal customers as well as external partners, acting as a point of escalation for our End User Support team. All escalated support issues are tracked properly through our ticketing system. He / She is responsible for problem analysis, documentation, resolution, as well as any project work as required. The position will report to the TECHNOLOGY OPERATION LEAD.
Your Mission
The DT&T Datacenter Specialist provides technical support to internal customers as well as external partners, acting as a point of escalation for our End User Support team. All escalated support issues are tracked properly through our ticketing system.
He / She is responsible for problem analysis, documentation, resolution, as well as any project work as required.
The position will report to the TECHNOLOGY OPERATION LEAD.
Your Profile
Bachelor Degree or equivalent + 5 years of relevant experience
Fluent English Communication
Microsoft and Linux Operating systems management & troubleshooting
CISCO Networking management & Troubleshooting
Azure cloud management mandatory, AWS and GCP are a plus
ITIL and ISO27001 framework knowledge is highly appreciate
IT tool (Ivanti EndPoint management, Intune, ServiceNow, etc …)
AD/ADFs knowledge and maintenance
End user computer technical management
Experience in vendor service level management
Financial planning and budgeting experience
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