ServiceNow CSM Developer

1 month ago


Vadodara, India Alphanext Technology Solutions Full time

AboutAlphanext

Welcome to Alphanext aleading provider of talent solutions headquartered in London withoperational bases in Pune and Indore. With a strong focus on theglobal technology community we are dedicated to connectingexceptional talent with innovative organizations around theworld.

Areyou passionate about delivering worldclass customer serviceexperiences through cuttingedge solutions Join us at AlphanextTechnology Solutions where innovation meets opportunity. Werelooking for a skilled ServiceNow Technical Consultant with deepexpertise in CSM (Customer Service Management) to drivetransformation for our global clients.

What Were LookingFor:
  • Specialized Expertise in ServiceNowCSM: 35 years of handson experience with the CSMmodule is a must. A strong understanding of ITSM will give you anadded advantage.
  • UI BuilderExpertise: Experience with UI Builder is a plus.Youll help create seamless userfriendly interfaces that enhancecustomer journeys.
  • TechnicalMastery: Proficient in JavaScript UI Policies UIActions Workflows Business Rules Client Scripts Script Includes andACL.
  • ServiceNow Development& Integration: Extensive experience in thedevelopment implementation and integration of ServiceNow solutionsincluding SOAP and RESTful APIs.
  • Handson Experience with ServiceNowModules: Youve worked with ITSM CSM and ServicePortal. Youve handled multiple integrations and have experience inAgent Workspace Virtual Agent and instanceupgrades/patching.
  • SystemOptimization: Ability to identify deficiencies andrecommend continual service improvements for optimizedworkflows.
  • Integration &Innovation: Knowledge of integrating ServiceNow withmonitoring tools OpenFrame/CTI technology NOW Experience UIFramework JMS integrations and internationalization(i18n).
  • AdditionalKnowledge: Basic understanding of ServiceNowsMachine Learning Predictive Intelligence capabilities and MIDServer setup is a plus.
What Youll Do:
  • Deliver tailored ServiceNow solutions toenhance customer service management and drive operationalexcellence.
  • Collaborate with crossfunctionalteams to ensure seamless integration and continuous improvement ofServiceNow implementations.
  • Lead orparticipate in system upgrades patching and support initiatives tokeep systems secure and uptodate.
  • Createuserfriendly interfaces and optimize workflows to improve overallsystem efficiency and customer experience.

Why Join Alphanext TechnologySolutions At Alphanext we believe in empowering ourteam to drive digital transformation across industries. As a globaltalent partner we offer you opportunities to work on diverseprojects collaborate with some of the brightest minds andcontribute to innovative solutions that shape the future.

Ready to make animpact
Apply today and become a part ofour growing family at Alphanext TechnologySolutions

ITOM,CSM,SERVICENOW,ITGRC,SECOPS



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