Junior System Administrator

3 weeks ago

Vadodara, India Wiser Solutions Full time

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing, marketing, and operations initiatives. Our Commerce Execution Suite is available globally.

**Job Description**:
**About the role**:

- This role will require you to support all Wiser employees with services that include but are not limited to; Service Desk Support, Basic Network Administration, Windows/MAC Administration, Peripheral Support, Active Directory Administration, SharePoint Administration, O365 Support and Administration along with miscellaneous support duties as designated by the Enterprise Systems Manager.

**Essential Functions**:

- Ticket creation, fulfilment, escalation and solution follow up to ensure quality of service
- Ability to configure, maintain and improve processes for end user satisfaction
- Familiarity with Active Directory, OneLogin IAM, SharePoint, O365 licensing and administration
- Experience/Troubleshooting skills with Windows and Mac Desktops/Laptops
- Experience/Troubleshooting skills with Intune/Autopilot and JAMF; Image building and automation
- A deep understanding of Microsoft Office products
- Basic administration duties with Firewalls/Network Switches/Access Points an asset (Meraki Preferable)
- Familiarity with Slack, Teams, Zoom and Boardroom Teleconferencing equipment
- Familiarity with ITIL processes and Service Desk best practices
- Experience working with ticketing systems such as JIRA, NinjaOne, Cherwell, ServiceNow etc.
- Having experience with configuring Service Desk Software is a plus.
- A professional demeanor with end users and developers
- Adherence to strict SLAs ensuring the best customer service for the Wiser community
- Ensure documentation is updated as required.

**Qualifications**:
**Required Qualifications, Education, and Experience**:

- Bachelor’s degree/Technical Degree in Information Technology; or relevant work experience
- 4+ years of progressive support and administration experience
- 1+ years working in an MSP would be an asset
- Progressive certifications related to role a nice to have:

- Apple Support Certifications (ACSP, MacOS Support v12/13, Apple Support Professional)
- Microsoft Support Certifications (Windows, Microsoft 365, Azure/AD, Intune/Autopilot)
- CompTIA A+
- Excellent communication skills with the ability to assist users who has a varying amount of technical expertise
- Strong command of the English language

Additional Information
**EEO STATEMENT**

Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

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