Certification Program Manager

6 months ago

Bengaluru, India Oracle Full time

As a certification program manager for SaaS, PaaS, Database, Java, MySQL, etc, you will facilitate and monitor the end-to-end exam development process, conduct continuous exams reviews and exam questions health checks, publish/republish examinations, liaise with geographically distributed product and training teams for continuous enhancements/upgrading in exam questions pools, solve customer escalations, and manage infringement investigations.

Career Level - IC3

About Oracle University

Oracle University (OU) is committed to providing world-class training and an unbeatable educational experience. OU focuses on delivering superior training that enhances the adoption of Oracle technologies. As one of the largest corporate training organizations in the world, OU helps make technology strategies successful with the help of complete, flexible, and customized learning solutions that are delivered globally. The goal is to provide every OU student with a highly engaging learning experience through a range of learning products and services.

Primary Focus

As a Certifications Program Manager for SaaS, PaaS, Database, Java, MySQL, etc., you will:

Facilitate and monitor the end-to-end exam development and delivery process Assess exam efficacy by reviewing exam questions and conducting health checks  Curate practice exams and help build them Publish/republish exams Liaise with geographically distributed product and training teams for continuous enhancements/upgrade to question pools, solve customer escalations, and manage infringement investigations

Roles and Responsibilities

Contribute to all aspects of high-impact Certifications projects from start to finish in close collaboration with engineering, training, and curriculum teams Perform scope definition, job task analysis (JTA), and exam blueprint design Train SMEs on Oracle style guidelines and exam development best practices Set up and deploy Hands-on Performance based exams (HPEs) to create an immersive exam experience  Facilitate editorial reviews, technical reviews, and Angoff meetings for score setting Monitor exam performance metrics such as trends, # of deliveries, pass rates, # of retakes, etc. Conduct exam maintenance health check and gap analysis to improve exam efficacy Implement Certification industry standards and best practices in exam deliverables Engage globally with international teams and understand their specific requirements (localization, Japan business model) and business priorities around exam development and delivery Collaborate to resolve escalated Service Requests Collaborate on security issues and infringement investigations Stay up-to-date with the latest versions and new features of Oracle products Build a strong technical understanding of the product line to effectively engage with consultants, engineering teams, subject matter experts (SMEs), and instructors

To be successful in this role, we need someone who has:

Training and Instructional Design background Understanding of Bloom's Taxonomy Experience in conducting Job Task Analysis Experience in the Certification industry Understanding of Certification development standards and models Experience in designing and developing exams Exceptional writing, editing, and proofreading skills Excellent communication skills Understanding of what it takes to produce candidate value in an exam Professionalism and confidence to defend exams, processes, and exam content Professional Project Management skills Strong customer orientation Ability to make decisions independently Exceptional organizational and planning skills Excellent leadership and proven people skills Strong initiative and ability to work independently with limited direction Proven ability to work in a fast-paced environment with geographically distributed stakeholders Ability to use critical thinking and problem-solving skills to write/evaluate technically sound and relevant Certification exam items that validate the skills of specific job roles

Basic Qualifications

Bachelor’s degree 3+ years of experience in exam development and facilitation of exam development workshops for Certification Knowledge of Certification standards and best practices Additional Qualifications Oracle Certifications at the Oracle Certified Professional level Previous experience with Certification exams as an SME Technical writing and editing experience

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