Senior Manager – Dispatch

4 weeks ago


Bengaluru, India Just Energy Full time

Description

Job Responsibilities

• Lead a team of Dispatch (1 TL and 5 Specialists) and present Dispatch metrics on a daily, weekly and monthly basis to Senior Leadership.

• Coordinate with resources/third party vendor to meet the SLAs.

• Device strategies for smooth Day to Day Operations of the Dispatch Centre

• Ensure Back end systems and processes are in place to ensure effective utilization of FG Service Resources

• Organize Dispatch resources between various functions

• Device KPIs and department metrics for Dispatch Team based on management expectations

• Ensure all orders are actioned on and CRM and Field Service systems updated accordingly.

• Ensure all outbound paperwork is accurate and recorded correctly.

• Provide dispatch based information for daily stand-up meetings

• Evaluate all problem and impact analysis and recommend solutions and workarounds

• Develop and maintain all training documentation for Staff and customer groups in execution of these tools.

• Take ownership of the Field Service Dispatcher Console

• Work with FSL IT resource and device optimization strategies around scheduling policies, resource routing, tech optimization etc.

• Other duties and special projects as assigned.

Education Qualification & Required Skills

• Bachelor's Degree is must.

• 10-12+ years of relevant Dispatch/Logistics management experience

• Ability to thrive in fast paced environment that requires multi-tasking

• Good communication, persuasion and reasoning skills

• Systems and Logistics knowledge, particularly CRMs and Field Tech scheduling

• Self-starter who can work independently and part of a team with minimal supervision

• Ability to learn new skills and technology and apply those skills

• Experience with Salesforce and Field Service Lightning a plus.

• Working knowledge of MS office suite (Excel and Word)



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