Customer Support Manager
3 months ago
This is a remote position.
We are looking for a Customer Support Manager to deliver topnotchcustomer support and spread this concept throughout the company.The objective is to maintain the departments profitability andefficiency while raising customer happiness loyalty and retentionrates and meeting their expectations.Responsibilities
Enhance the customerexperience engage customers and support organic growth
Take responsibility for consumercomplaints and see them through to completion
Establish a clear mission and implementtechniques geared towards achieving it.
Maintain thorough records and record your interactionswith customers.
Keep abreastof market developments and employ best practices as necessary.
Utilise assets and manageresources to meet both qualitative and quantitative goals.
Keep a clean workflow inaccordance with priorities.
Working with potential clients for Canadian Grants applicationsubmission process. (CDAP)
Requirements Experience in providing support for customer service Experienceworking as a Customer Service Manager Retail Manager or AssistantManager
Excellentunderstanding of management techniques
Proficiency in English
Knowledge of customer service tools databases andsoftware at a working level
Ability to lead and strategize Welldeveloped clientfacing andcommunication abilities
Advanced multitasking and troubleshooting abilities
Available to work as per EST time 9:00am5:30pm which is 6:30pm to 3:30am IST.
Flexible hours.
Benefits FriendlyEnvironment
Guaranteed Growth
-Experience in providingsupport for customer service Experience working as a CustomerService Manager, Retail Manager, or Assistant Manager -Excellentunderstanding of management techniques -Proficiency in English-Knowledge of customer service tools, databases, and software at aworking level -Ability to lead and strategize Well-developedclient-facing and communication abilities -Advanced multitaskingand troubleshooting abilities -Available to work as per EST time9:00am - 5:30pm which is 6:30pm to 3:30am IST. - Flexiblehours.
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