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Application Support Lead

2 months ago

Bengaluru, India NTT DATA Services Full time

Responsibilities:  

Must possess hands-on experience working in an applications production support/application development environment. 

They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets. 

Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company. 

The role is to maintain, control and support the applications on the production lines. 

Technical support and maintenance activities for the applications. 

 

Daily tasks to be performed:  

Working with the client's processes (incident, problem, change management). 

Communicating and working closely with the users and the client. 

Daily meetings with the team, occasional meetings with the client. 

Problem analysis and documentation. 

Performing root cause analysis. 

Source code analysis. 

Creating bug fix, releases and upgrades for the applications. 

Occasionally configuring and optimizing the application and infrastructure. 

 

  • Responsible for monitoring and responding to open tickets submitted through an incident management system. 

  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section. 

  • Prioritize and handle service requests and incidents. 

  • Progress issues and provide relevant information for troubleshooting or for clarification. 

  • Identify opportunities for process improvement and contribute to departmental initiatives. 

  • Responsible for improving and documenting the technical processes around application support. 

  • Work collaboratively with Account Managers on change requests, managing issues and establishing priorities. 

  • Handle late night and weekend emergency support on as required. 

  • Resolve system problems during non-business hours or backlogs by providing off-hours support as needed. 

  • Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team. 

  • Develop scripts works with team to automate repeatable manual tasks. 

  • Responsible for troubleshooting and resolving application. 

  • Rotational Shift/ On call requirement is required in future. 

  • Lead the team and clarify their technical queries on Mainframe technologies. 

  • Reporting and presenting to client. 

  • Single Point of Contact for the team. 

  • Good Communication. 

 

Primary Skills:  COBOL, IMS 

Optional Skills: DB2 Database, IBM WebSphere MQ, zOS, Mainframes 

 

Language: German (Optional). Good to know to read, write and speak in German language.