Customer Services Manager

6 days ago


Chennai, India Rotork Full time
Job Description

Purpose of the Job
Leadership of all aspects of the Country Customer Service Operation. Work closely with the wider business and Back Office functions to ensure a fast and accurate flow of information that is essential in delivering exceptional levels of Customer Service.
Responsible for managing all elements of Customer Service including Inside Sales, Contracts and Project Management in order to provide a best in class Customer Experience (site sales operations and application engineering functions can be included in the role in certain locations).
Put Customer Satisfaction at the heart of everything the team does with the goal of making Rotork easy to do business with.


Qualifications

Essential

  • Typically 8+ years’ experience in relevant role
  • In-depth knowledge in own discipline and basic knowledge of wider business disciplines
  • Degree or recognised qualification in appropriate field
  • Recognised as an expert leader in Customer Service / Sales with specialised experience 
  • Proven track record of success likely to be gained from approx. 10 years in discipline or function
  • Experience of managing professional employees/supervisors or supervising large, complex support teams
  • Knowledge and experience of sales techniques
  • Experience of training, mentoring and providing technical guidance to employees/colleagues/customers
  • Accountable for the performance and results of a team within own discipline
  • Ready to travel nationally and internationally on occasion
  • Female candidates preferred.

Desirable

  • Customer Service experience gained in a manufacturing/ industrial engineering organisation
  • Experience working in Lean environments or using Lean processes in an office environment

 





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