Cases Associate

7 months ago

Pune, India Practicology Full time

Responsibilities:

Case Submission and Management:
  • Initiate cases on Amazon Seller Central and other marketplaces to address issues related to product listings, inventory management, order fulfillment, and customer service.
  • Ensure accurate and detailed documentation of case submissions, including relevant information and attachments as required.
  • Monitor case status and follow up on outstanding issues to ensure timely resolution.
Issue Resolution and Troubleshooting:
  • Analyze and troubleshoot various issues affecting product listings, inventory data, and seller performance metrics.
  • Collaborate with internal teams and external partners to identify root causes and implement effective solutions.
  • Escalate complex or high-priority issues to appropriate stakeholders for further investigation and resolution.
Compliance and Policy Adherence:
  • Maintain a thorough understanding of marketplace policies, guidelines, and best practices.
  • Ensure that all case submissions and resolutions comply with marketplace rules and regulations.
  • Proactively identify and address potential compliance risks or violations.
Communication and Follow-Up:
  • Communicate effectively with marketplace support teams to provide updates, clarify information, and expedite case resolution.
  • Keep internal stakeholders informed of case status, progress, and outcomes through regular updates and reports.
  • Provide timely responses to customer inquiries and feedback related to case resolutions.
Note: This position requires availability to work US business hours. Candidates must be able to accommodate a schedule that aligns with standard US working hours to effectively collaborate with the team and meet the needs of our partners.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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