Technical Writer

3 weeks ago

Hyderabad, India NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Technical Writer
LOCATION: Hyderabad
GRADE: 10

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:
As a contributing member of a highly motivated development team, the successful applicant will design, develop, and deliver exceptional information products (printed documentation, online help, enterprise wiki, and training materials) that support the needs of NCR product users and contribute to continuous improvements in NCR technical writing initiatives and information product offerings.
Responsibilities include:
• Working closely with software developers, business analysts, architects, test engineers, support representatives, and other cross-functional team members to identify information needs and translate those needs into information products that support and enhance NCR product and solution offerings
• Contributing to technical writing planning activities with project managers and development managers to schedule work in order to meet project deadlines and deliver identified information products
• Completing information product analysis, design, development, validation, and maintenance activities in support of NCR product development
• Integrating subject matter expertise with a solid understanding of technical writing industry standards and best practices to continuously improve information product offerings and support NCR technical writing excellence
• Contributing to technical writing standards, policies, and process improvements for use by NCR technical writers
• Mentoring and leading other NCR technical writers
BASIC QUALIFICATIONS:
• A Bachelor’s degree, preferably in technical or professional writing (or a related communications discipline)
• A minimum of 5-8 years of previous technical writing experience in a systems, hardware, or software application development environment
• Expertise using authoring software, such as Adobe FrameMaker, Adobe RoboHelp, and Microsoft Word to produce technical documentation
• Experience using graphics and presentation tools, such as Adobe Photoshop, Adobe Illustrator, Microsoft Visio, and Microsoft PowerPoint to produce images, diagrammatic aids and other technical reference materials
• Familiarity with software/hardware development processes and practices (preferably in an agile/lean programming environment)
• Excellent written and verbal English language communication skills
• Excellent interpersonal, teamwork, and collaboration skills
• Proven ability to work independently and self-motivate with minimal supervision
• Excellent organizational skills with the ability to balance multiple assignments and meet deadlines in a fast-paced, dynamic environment.
• Ability to determine and validate information products requirements independently through hands-on use of the technologies being documented.
PREFERRED QUALIFICATIONS:
• A graduate degree in technical or professional writing
• Experience in authoring software template design and development
 

Offers of employment are conditional upon passage of screening criteria applicable to the job

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