Senior Technical Writer

4 weeks ago

hyderabad, India Zenwork, Inc Full time
Title: Sr. Technical Writer
Location: Hyderabad, India
Position Type: In Office
Company Overview: Zenwork is one of the fastest-growing digital compliance SaaS Product companies and a leading provider of cloud/API-based Tax Automation and GRC products company. With over 500,000 business customers of all sizes, rated as one of the fastest-growing companies in the USA by the Inc. magazine and a winner of the Accountex award two years in a row.
Position Overview: Zenwork is seeking a Sr. Technical Writer to join our team in Hyderabad, India. In this in-office position, you will develop comprehensive technical documentation that meets organizational standards, obtain a deep understanding of our products and services, and translate complex product information into simple, polished, and engaging content. The ideal candidate will have a Bachelor's degree, 3-5 years of industry experience as an effective technical writer, and SaaS experience is preferred.
Job Description
Develop comprehensive technical documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Write user-friendly content that meets the target audience’s needs, turning insights into language that prepares our users for success.
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
Evaluate current content and develop innovative approaches for improvement.
Create and update technical contents like User Guides, Release notes, and Technical documentation.
Daily and Monthly Responsibilities
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identifying all documentation repositories, revising and editing, and determining the best solution for data compilation and centralized storage.
Research, create, and maintain information architecture templates that uphold organizational and legal standards and allow easy data migration.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Skills and Qualifications
Bachelor’s degree
3-7 years of industry experience as an effective technical writer
SaaS & API documentation experience is preferred.
Previous experience writing documentation and procedural materials for multiple audiences.
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

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