Process Specialist

3 weeks ago

Chennai, India Fidelity Investments Full time

The Purpose of This Role

The Process Specialist works in a fast-paced, high-exposure and high-volume organization and will be responsible for processing monetary and non-monetary data into Fidelity record keeping systems. The Operations Specialist works with the Client Services & Management teams in order to maintain a satisfactory level of processing for our clients. Works on multiple clients, complex systems and must adhere to the regulatory and legal norms

The Value You Deliver

Processing monetary and non-monetary transactions for assigned clients/transactions. Includes withdrawals, loan, transfers, rollovers, Indicative data files and etc.

Ensuring all items are processed and\or resolved in a time. Supports business in ensuring positive audit results.

Complies with all Client policies, procedures, and Federal/State/Local regulations and escalates issues to the Work Leader and\or Manager.

Monitoring individual work queues, partnering with other teams to ensure that all aging work items are resolved within specified time frames.

Performing research on all processing irregularities and driving issues to resolution

Monitoring and controlling money movement in and out of Fidelity. Including wire transfer, ACH, check receipts, stock transactions (buy\sell) as applicable.

Reconciling and audit processing of money movements. Performing reconciliation by utilizing disc-recon, control reports and interface with FinOps (Financial Operations).

Interacting with the internal and external clients to streamline process and ease plan administration for our clients.

Updating of plan specific procedures periodically. Training back up associates and Recommending continuous improvements in work flow efficiency.

The Skills that are Key to this role

Technical / Behavioral

Bachelor’s degree or equivalent qualification.

Flexible & Open to work in Shifts (Preferably in US hours)

You need to have a strong inter personal skills

Multi-tasking

You need to have strong analytical skills and orientation to details

Ability to adapt to a rapidly changing environment and manage crisis.

Ability to takes initiatives and demonstrates creativity and innovation.

Ability to identify, analyze and control risk

Sound working knowledge on Excel

Ability to adapt to a rapidly changing environment and manage crisis.

The Skills those are good to have for this role

You need to have excellent verbal and written communication skills along with strong attention to detail.

Ability to effectively gather the necessary data/information in a timely manner.

Experience in financial services or high volume transaction processing experience preferred.

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