Process Executive

2 weeks ago

Chennai, India Equiniti Full time

Management Level

I

Business Function / Department

Specialist Boardroom Events

Job Title

Process Executive/Administrator

Reporting to (Job Title)

Team Leader

**Department Information**

The Specialist Boardroom Events team provide a variety of specialist services across a diverse client base. We have a strong focus on operational excellence, and strive to provide the highest levels of customer service to our clients and other business teams. Providing such a wide variety of services means we operate in a fast paced environment with constantly changing priorities, and as such require flexible and adaptable individuals who are able to react positively to change and work as part of our team.

**Role Summary**

To provide administrative support and deliver a range of services to our corporate clients, whilst maintaining the highest levels of customer service.

**Core Duties/Responsibilities**
- Using various in-house IT systems to process client requests
- Responding to client queries, investigating where required and presenting findings to your Team Leader or wider audience
- Escalating issues through the appropriate channels when they arise
- Keeping and updating records accurately, following business processes and ensuring audit trails are maintained
- Liaising with internal and external customers, suppliers and stakeholders from both inside and outside the UK
- Effective tracking and logging of information in line with existing on team processes
- Running reports, extracting, reviewing and updating data
- Analysis and interpretation of data in various formats

**Skills, Capabilities and Attributes**
- Strong written and verbal communication skills
- Good IT skills with a working knowledge of Microsoft Office
- Highly organised
- Flexible approach, able to work well under pressure with changing priorities
- High degree of accuracy with ability to check own work outputs
- Confident telephone manner

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