Finops Analyst, AR Disputes Team

5 months ago

Hyderabad, India ADCI HYD 13 SEZ Full time
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
•Understanding of Accounts Receivables process and systems
•Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
•Proven ability to work successfully in an ambiguous environment
•Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
•Fluency in Microsoft Excel is a must
•Continually look at ways to improve the customer experience
•Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•Reconcile complex accounts and have excellent attention to detail

Key job responsibilities
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
•Understanding of Accounts Receivables process and systems
•Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
•Proven ability to work successfully in an ambiguous environment
•Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
•Fluency in Microsoft Excel is a must
•Continually look at ways to improve the customer experience
•Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•Reconcile complex accounts and have excellent attention to detail

BASIC QUALIFICATIONS

Degree in Finance/Accounting/Business Studies or other related areas
•3 to 4 years of experience in Accounts Receivables or other customer facing department experience
•Ability to provide exceptional customer experience
•Strong communication skills, both written and verbal
•Good interpersonal skills and team player
•Ability to take initiatives, meet tight deadlines and prioritize workload
•Proficient in Microsoft Excel and Word

PREFERRED QUALIFICATIONS

- Advanced Excel skills are advantageous
- Knowledge of Oracle Financial Application (OFA) experience
- Knowledge around supplier/vendor payment queries
- Candidates with experience in Account Payable/Finance related processes

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