myGwork | FinOps Specialist

7 hours ago

hyderabad, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Specialist, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.
Key job responsibilities
•Hands on and in-depth knowledge of AR process
•Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
•Work with cash application team to apply payments timely & accurately
•Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
•Provide accurate forecasting of collection promises
•Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
•Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
•To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
•Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
•Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
•5-7 years of relevant experience in Accounts Receivables
•Good ability to communicate internally and externally
•Good ability to take initiative and self- start when necessary
•Proven ability to develop new ideas and creative solutions
•Proven ability to work successfully in an ambiguous environment
•Proven ability to meet tight deadlines and prioritize workload
•Fluency in Microsoft Excel is a must
BASIC QUALIFICATIONS:
- 1+ years of finance experience
- 2+ years of Accounts Receivable or Account Payable experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Experience using data to influence business decisions
- Experience in corporate finance including budgeting/planning, forecasting and reporting
PREFERRED QUALIFICATIONS:
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in TM1, Data Warehouse and SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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