Spec Account Resolution

3 weeks ago

Bengaluru, India Empower Retirement Full time

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

Resolution team is responsible for correction of internal and external errors. Resolution procedures include:

Standardizing when corrections will and will not be processed
Any correction request that does not comply with the standard correction procedures will be considered an Exception
Process for approving and correcting Exceptions
Audit and accountability of Exceptions
Instruction and Authorization Forms for External Errors
Treatment of gains/losses resulting from a correction request

Eligibility: Experience in the US retirement industry for at least 2 years.
Experience in first time processing in Money-In/Money-Out
 Experience in QC/QA role as he/she has correct the accounts.
 Must be a strong communicator.
 Attention tdetail is a must. 
 Must have a proven track record of having exceeded the accuracy target bench marks or even set bench marks.
 Should have the ability research unique and complex and escalated account problems.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

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