Manager – Manufacturing
3 months ago
Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
What you will do
Managing Day to Day repair services & customized production for PAN India locationsTo form a bridge between CS, Sales and technical team to provide End to End repair & services solution Handling customer complaints and maintain good relationships with internal customers (Sales team and CS) to provide one window solutions for all technical issuesMonitoring KPIs such as repair TAT and First repair for all Product linesMonitoring Day-Day performance of the individual team members and sub locationsMonitor skills of technical team and form a continuous process to develop skills of technical team with regular trainings and upgrades Complaint management & Reporting on product level for all technical issues to R&DMonitoring Repair volumes to Sale Population and its repair trends, hence Monitoring the repair ratios and product stability,Spare Parts Management (for repairs)Consumables and raw materials procurement and management for ITE production Monitor and control of outsourced service processes & vendorsWaste Management - Proper disposals of electronic, battery waste as per govt norms and fulfil the EPR responsibility as per guidelines.Ensuring of safe work environment & PPE usage (EH&S)Managing changes of materials, equipment or processes as per guidelinesEnsures the equipment/machinery is being used correctly and safely , as prescribed in the manufacturer’s handbook or the relevant work instruction.Calibration and Maintenance of equipment and Instruments to be Calibrated and maintained externally and internally.What you bring
Exposure to repair services management of electronics products (Mobiles/ Consumer durables/white Goods) – 10 yearsBackground in manufacturing. Technically strong- knowledge in both manufacturing which services is a subset.Semiconductor industry – precision tools, fundamental understanding of quality and regulatory topics.Manufacturing units – medical industry--- apparatus (added advantage) + quality and regulatory topics Customer centricExposure in leading team ~ 30-40 peopleTeam Building & Leadership skills5S & Six Sigma ConceptsStrong creative thinking and problem-solving skillsThe ability to work under pressure and handle stressQualification
Bachelor's degree in Engineering (Electronics/ similar disciplines)Advanced user of ERP and BI reportingAdvanced user of MS Office Expert in reading and decoding technical documentationsSix Sigma certification (preferable)-
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