Technology Support III – Application Support, AWS
3 weeks ago
As a Technology Support III – Application Support, AWS within the Sales, Research & Data Production Management team at JPMorgan Chase, you will be crucial in maintaining application systems that are vital to the daily operations of the firm. You will have the opportunity to work collaboratively in teams on a wide range of projects, gain exposure to software development, testing, deployment, maintenance, and improvement, and grow your career in any direction you choose.
Job responsibilities
Resolve day-to-day issues impacting the application stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities. Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users. Frequent engagement with business client services, infrastructure and other stakeholders of the Markets Client Service platform. Create, continuously improve, and maintain real-time dashboards to proactively monitor for system availability and performance. Proactively identify stability improvement opportunities in the platform and partner with SRE and Software Engineering teams to develop and implement strategic solutions. Establish and drive the governance of effective incident, problem, change and service management processes. Manage the on-boarding of new businesses, clients and components to be supported by the team. Ensure resiliency of the platform through managed DR/SR/HA events.Required qualifications, capabilities, and skills
Experience and certification in supporting AWS Cloud technology. Proficiency with incident management: resource co-ordination, stakeholder communication and issue resolution. Expertise in applying ITIL methodologies to Change, Incident and Problem management of a technology platform. Extensive knowledge and experience with application monitoring and performance management software like ITRS Geneos, Datadog, Splunk. Proven experience automating daily support operations using scripting and programming languages like Perl, Python, Java, C# Working knowledge of development toolset (Jenkins, Git, Bitbucket) to design, develop, test, deploy, maintain and improve software. Knowledge of LINUX/UNIX operating systems, ., executing functional commands. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goalsPreferred qualifications, capabilities, and skills
Experience with database technologies and ability to develop and execute complex SQL queries Networking / Infrastructure working knowledge Knowledge of scheduling tools (Autosys, Control M)-
Bengaluru, India JPMorgan Chase & Co. Full timeAbout this RoleThe Sales, Research & Data Production Management team at JPMorgan Chase supports the proprietary and external technology platforms powering the Sales and Research business along with its user base of sales people and research analysts. Our scope covers a diverse array of modern platforms delivering sales-trader workflow execution across...
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