IT Support Engineer III
3 days ago
ZoomInfo seeks a highly-skilled, experienced, and motivated IT Support Engineer Level III to grow the Information Technology team. The IT Support Engineer Level III will provide Corporate IT support for the company. You will interact daily with employees at all levels of the organization and other support Analysts.
This individual will join the global Corporate IT team of a rapidly expanding organization with global locations. The ideal candidate is an experienced practitioner who is goal-oriented and strives to exceed expectations.
What you'll do
Ability to resolve issues related to printing, desktop hardware, and connectivity issues
Support sites remotely and on-site as needed and assist in managing other technologies
Ability to work with a ticketing system and provide quality updates to internal customers and teams.
Ability to troubleshoot/resolve issues in a timely manner
Follow standard help desk procedures and recommend changes for continuous improvement.
Install, make changes, and repair computer hardware and software
Follow-up with employees to ensure issues are resolved
Able to manage endpoints in an enterprise environment
Experience deploying devices in JAMF and Intune
Basic knowledge of network troubleshooting
Provide employee customer assistance
Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource
Log all help desk interactions
Working across time zones
Responding to crisis situations in a timely manner
Meeting team performance requirements
Core skills
Problem-solving
Customer service orientation
Team interaction
Attention to detail
Adaptability
Quick learner, thorough, accurate, organized, and productive, exercising extreme attention to detail
Comfortable working in a fast-paced environment
Must be highly motivated with the ability to self-start, prioritize, multi-task, and work in a team setting
Oral and written communication skills
Ability to work in English
Able to mentor and coach junior level Support Engineers
Basic scripting skills - Bash, PowerShell, Python.
What you'll bring
Proven minimum of 7 years working experience in Information Technology
Strong computer skills and interest
Knowledge of Windows, Mac, and others
Customer service orientation
Experience with Gsuite, Slack, ServiceNow, Okta, and . for starters
Strong troubleshooting and problem analysis
Relevant certifications are a real bonus
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