Call centre representative

4 weeks ago


Ahmedabad, India Lavana Lifestyle solutions Pvt Ltd Full time
Objectives of this role
  • Handle a large volume of inbound and outbound calls in a timely manner
  • Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
  • Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Identify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to upsell when appropriate
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily problems and remedial actions taken, using call-center database
  • Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
  • Graduate
  • Experience working in a call center or customer-support role
  • Strong active-listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively
Preferred skills and qualifications
  • Expertise in conflict resolution
  • Experience in customer sales



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