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IT Operations Specialist
1 month ago
Responsibilities:
Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience Contribute to a smooth onboarding and offboarding experience Manage inventory and help develop the asset management system Contribute to refining and adding to IT policies and documentation Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution) Collect information, analyze it, and find solutions for hardware and software issues
Background/Skills
3+ years of work experience in an IT role in a Mixed OS environment. Working knowledge of administering a large SaaS stack Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace Firm grasp on security best practices Preferred experience working remotely and as part of a global team Mattermost is an EEO Employer. We are a remote-first, open source company.We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate-
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