Senior Service Engineer

4 weeks ago

Hyderabad, India Microsoft Full time

Overview

Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft’s global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital transformation? If so, Microsoft Digital (MSD) is an excellent place for you to grow your career.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As a member of our engineering team, you will play an integral part in making that happen, navigating us into the future and impacting the lives of people all around the world. 

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft around the world. Come build community, explore your passions, do your best work and be a part of the team within Microsoft’s Data Platform & Growth (DPG) organization and Experiences & Devices (E+D) division. Microsoft Digital (MSD), is the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work.

The Employee Experience team within Microsoft Digital is the heartbeat of the employee experience across the company. The team powers, enables, and transforms the digital Microsoft employee experience across devices, applications, and infrastructure. They propel the company forward in terms of modern workplace patterns and practices and provide an inspirational enterprise blueprint for customers and partners.

Do you want to lead the digital transformation? Do you want to transform the industry by defining and showcasing Microsoft’s strategy across any number of client experiences? If so, you may be a great candidate for one of our openings in Employee Productivity Services Engineering. We are looking for a motivated, technically oriented Service Support Engineer to support and manage the core client experiences across Microsoft’s Enterprise footprint. Our objective is to fully transform the Enterprise client experience, making it as simple, intuitive, and reliable as possible while enabling the next level of productivity for both internal and external customers.

#MSD

#MSDJOBS

#EEJOBS 

Job Purpose

To be successful in this role, you must have technical breadth and depth in one or more of these services: M365 (e.g., Teams, Exchange, SharePoint, Intune); Power Platform and Power BI; Microsoft Teams Room Systems; and Dynamics 365.You must also have sufficient understanding of Device and Infrastructure Management (e.g.., configuration, patching, upgrades, etc.). The role will focus around engineering, administering solutions that ensure service stability/optimization and supportable/scalable management of the communication and collaboration tools that are a part of M365. Bring your technical skills in enterprise cloud collaboration, your passion for building and maintaining reliable systems, and a desire to influence how enterprise-class services are designed and delivered to the world. Other focus areas may also include service availability, problem and incident management, as well as creating automation to support service operations.

Qualifications

Qualifications:

Required Qualifications:

Bachelor’s Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in service engineering, software engineering, network engineering, or systems engineering. Or equivalent experience. Experience in enterprise IT service escalation/support management Ability to engineer and manage large, complex solutions Hands on experience with a variety of tools to drive automation and service health improvements including PowerShell 2+ years of hands on experience as an enterprise Microsoft Teams Room Systems, M365, Dynamics 365, Intune, or Power Platform service administrator Strong collaboration and communication skills that bridge strategic vision to technical realization You’ve managed services – you have 5+ years of experience managing and improving an enterprise service, including support for Production systems You demonstrate strong technical skills for troubleshooting client/server software issues across multiple platforms, such as Windows, Linux, Mac, iOS, Android and Self-Problem-Solving capability You’re learning – no matter how much you know, you are always seeking to learn more and to become a better engineer You’re applying your knowledge – you are comfortable using PowerShell scripts, VS Code, Azure, Power BI and have used these tools to drive automation and service health improvements You’re influencing others and be held accountable for delivery without implicit authority. 

Preferred Qualifications:

You collaborate – you can explain your work, you can ask great questions, you can listen to your peers and your customers, and you love to give and receive feedback You’ve led – you have a proven track record of successful Agile project implementations You’re applying your knowledge – you are comfortable using PowerShell scripts, VS Code, Azure, Power BI and have used these tools to drive automation and service health improvements You can write scripts & comfortable with C#, Json, Python language with PowerShell/VS Code

Non-Technical skills

Problem solving - Ability to clearly understand problems, decompose them into smaller problems; and technical articulation skills so that it is easy for the team to collectively solve.  Good communication and stakeholder management skills High capacity to learn and adapt to new technologies and engineering processes quickly.

Location: We are hiring in the following locations: Hyderabad, India. 

Responsibilities

Responsibilities

Work with fellow administrators and stakeholders to manger the M365 tenant of a global enterprise Provide technical subject-matter expertise on one or more areas of the Microsoft 365 service suite Use data and telemetry to make decisions and drive feedback into system design and implementation Partner with other teams to improve products and processes to drive delightful Leverage advanced technical expertise, judgment and decision making to coordinate multiple work streams and resources to resolve complex issues Gain a working understanding of Microsoft businesses and collaborate with mentors and leaders to contribute to cohesive, end-to-end experiences for our users Drive program and process of mitigation (e.g., automation), troubleshoots system issues, and partners closely with internal customers and engineering teams Communicate and drive adherence to security policies and procedures Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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