Senior Technical Consultant

2 weeks ago

Bengaluru, India Synamedia Full time

Company Overview

At Synamedia, we unite over 1,900 uniquely talented individuals across 20 countries, to realise our vision of transforming the way the world is entertained and informed. As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission of transforming how businesses navigate the dynamic digital landscape. Our solutions, backed by three decades of expertise and partnerships with over 200 customers worldwide, touch the lives of millions of people. Our clients include the likes of Disney, Astro, Comcast, Sky, Tata Play among others.

As we embark on this journey to expand our product suite and presence in new domains, we are looking for talents with a passion for technology, innovation, and dynamism. Join us if you want to grow along with us in creating and delivering the most complete, secure, and advanced end-to-end video technology solutions.

About the Job – Senior Technical Consultant

Role Description

The Solutions DevOps team is responsible for the end-to-end installation, verification, deployment and support of next generation digital video systems and IP video solutions. As a Senior Technical Consultant, you will be part of a highly collaborative cross-site team contributing to multiple phases of the systems life cycle from deployment to support. This role has the potential to work across multiple currently deployed video platforms as well as influence systems currently under development. We are looking for a highly motivated self-starter who has a robust appetite for learning, collaborating, and supporting solutions for our customers. Embarking on a journey alongside a widespread team of more than 2,000 employees, you are expected to collaborate with teams from Canadian offices, US locations, and others all over the globe.

Hence, strong communication, documentation, and customer focus are vital to delivering high quality products and forging a path with us. The learning never ends with this role.

Responsibilities

· Working in a highly collaborative environment as part of a 24x7 team. This will include taking part in a 24/7 on call rota where occasional weekend work will be required.

· Providing technical support to the client’s frontline network and operations teams.

· Helping design solutions for Cloud Infrastructure and related ecosystems.

· Assisting in the ongoing deployment and maintenance of our test and production environments.

· Performing troubleshooting and incident handling for customer identified issues.

· Maintain/update service desk tickets with appropriate status for incidents.

· Assisting in performing proactive monitoring of our systems to identify and correct issues before they become major incidents.

· Using industry standard monitoring tools to proactively check system status and raise incidents for investigation.

· Leading support bridges with customers and partners.

· Triaging automated system events and resolve, as necessary.

· Occasional traveling may be required.

Desired Skills and Experiences

· Bachelors or equivalent of Computer Science/Computer Engineering.

· 3 to 5 years of Professional Experience in an Enterprise Environment.

· Ability to learn and adapt to new technologies in a challenging and fast-paced Solution DevOps environment.

· Linux system administration experience is essential.

· Practical experience with Cloud Technologies including AWS and Kubernetes.

· Good knowledge of scripting languages, (Ansible, Terraform, Python, Bash etc), advanced networking concepts (TCP/UDP, DNS, DHCP).

· Understanding of common tools such as ELK, Grafana, Prometheus, Jenkins, Service Now.

· Strong system debugging and troubleshooting skills.

· Experience working in a Software development organization would be an asset.

· Ability to manage day to day tasks with minimal direct supervision.

· Good written and spoken communications skills.

· Strong customer management skills.

Benefits and Perks

Flexible working arrangements Competitive pay hikes and bonus packages Skill enhancement and growth opportunities Equal opportunity employment Health and wellbeing programmes Collaborative work with a truly global team

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

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