Privacy Manager, Policy Governance
1 week ago
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and varied community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and relevant to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, aspiring to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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Manager, privacy policy governance
The American Express Global Privacy Oversight team are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.
As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.
This position is based in Gurgaon, India and reports to the Director, Global Privacy Program.
How will you make an impact in this role?
Core Responsibilities include:
The Manager of Privacy Policy Governance is responsible for the development, implementation, and maintenance of comprehensive privacy policies, standards, and guidelines and coordinating the governance, approval, and exception process.
Key Responsibilities:
1.Document Development:
Develop and update privacy policies, standards, and guidelines in alignment with applicable laws, regulations, and American Express Data Protection and Privacy Principles. Collaborate with key partners, including legal counsel, privacy experts, compliance officers and business partners, to gather input and feedback on document development.2. Governance and Approval Process:
Establish a structured governance framework to coordinate the development, review, approval, and dissemination of privacy policies, standards, and guidelines. Define roles and responsibilities for individuals involved in the development process, including subject matter experts, document owners, and approvers. Implement a formalized process for review and revision, ensuring periodic updates to reflect changes in laws, regulations, and organizational needs.3. Exception Governance:
Develop guidelines for requesting, reviewing, and approving exceptions. Review exception requests for adherence to established guidelines and evaluate the exception impact to the company. Develop and maintain exception database for tracking and reporting purposes.Minimum Qualifications:
Three (3) or more years of experience in policy development, privacy, compliance, or related roles, preferably in a regulated industry or environment. Working knowledge of privacy or compliance laws and regulations. Understanding of policy development processes and governance structures. Excellent analytical and problem-solving skills, with the ability to interpret complex requirements and translate them into practical policies and procedures. Meticulous with a focus on accuracy and quality in policy drafting and documentation. Effective communication and leadership skills, with the ability to engage and influence individuals at all levels of the organization.Additional/Preferred Qualifications:
Bachelor's degree or equivalent experience in business, law, or a related field. Certification in privacy, compliance, risk management or related field, a plus.We back our colleagues and their loved ones with benefits and programs that support their complete well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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