Support Engineer, Device OS

2 months ago

Chennai, India ADCI - Tamil Nadu Full time
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:

- Provide first level of support for handling Jiras, tickets, operational issues from production services
- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance driven coding projects, primarily in C++ and Python
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools and automate manual operational tasks and easy maintenance of our services.
- Build monitoring metrics dashboard, and report System health and Support status metrics.
- Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Key job responsibilities
Some of the key job functions of the support engineer are:

- Provide first level of support for handling Jiras, tickets, operational issues from production services
- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance driven coding projects, primarily in C++ and Python
- Hands-on experience in Unix or any scripting language
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools and automate manual operational tasks and easy maintenance of our services.
- Build monitoring metrics dashboard, and report System health and Support status metrics.
- Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

A day in the life
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

About the team
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

  • Support Engineer Device OS

    2 months ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Support Engineer, Device OS Job ID: | ADCI - Tamil NaduDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of , Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like...

  • Device Associate Device OS

    1 month ago

    Chennai, Tamil Nadu, India AMAZON INDIA PVT LTD Full time

    Apply for Device Associate, Device OS, Career Progress Consultants in Chennai for 1 - 5 Year of Experience on

  • Lab Engineer I, Device OS

    3 months ago

    Chennai, India ADCI - Tamil Nadu Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile devices like the Kindle family of products. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc. Since then, we have worked to produce best-selling e-readers and tablets, as well as new inventions like Fire TV and Echo. What will you help us create?Work...

  • Device Associate, Device OS

    2 months ago

    Chennai, India ADCI - Tamil Nadu Full time

    A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. Role & Responsibility 1.Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform 2.Raise defects for all failures observed and track doubts related to the execution of test instructions...

  • Device Associate, Device OS

    6 days ago

    Chennai, India Amazon Full time

    DESCRIPTIONA Device Associate's primary responsibility is to execute test case instructions and report discrepancies. Role & Responsibility 1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform 2. Raise defects for all failures observed and track doubts related to the execution of test...

  • Device Associate, Device OS

    1 month ago

    Chennai, Tamil Nadu, India Amazon Full time

    A Device Associate's primary responsibility is to execute test case instructions and report discrepancies.Role & Responsibility Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform Raise defects for all failures observed and track doubts related to the execution of test instructions through...

  • Device Associate, Device Os

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Bachelor's degree - Knowledge of QA methodology and tools A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. Role & Responsibility 1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform 2. Raise defects for all failures observed and...

  • Device Associate, Device Os Org

    3 months ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Bachelor's degree - Knowledge of QA methodology and tools A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. Role & Responsibility 1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform 2. Raise defects for all failures observed and...

  • Device Associate, Device Os Org

    3 months ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Bachelor's degree - Knowledge of QA methodology and tools A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. Role & Responsibility 1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform 2. Raise defects for all failures observed and...

  • Quality Assurance Manager, Device OS

    3 months ago

    Chennai, India ADCI - Tamil Nadu - A83 Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you...

  • Senior Software QA Engineer, Device OS

    2 months ago

    Chennai, India ADCI - Tamil Nadu - A83 Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you...

  • Software Quality Assurance Engineer, Device OS

    3 months ago

    Chennai, India ADCI - Tamil Nadu - A83 Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you...

  • Device Associate, Device OS

    2 months ago

    Chennai, India Amazon Development Centre (India) Private Limited Full time

    • Ensure to execute test cases prepared for testing Software builds on the mobile platform• Perform daily quality checks as per established guidelines and report deviations accurately• Understand and ramp up on testing procedures, guidelines and policies for new devices and apply the same in day-to-day work.• Use software tools for validation,...

  • Device Associate, Device OS

    2 weeks ago

    Chennai, India Amazon Full time

    DESCRIPTION• Ensure to execute test cases prepared for testing Software builds on the mobile platform• Perform daily quality checks as per established guidelines and report deviations accurately• Understand and ramp up on testing procedures, guidelines and policies for new devices and apply the same in day-to-day work.• Use software tools for...

  • Quality Assurance Engineer

    3 months ago

    Chennai, India ADCI - Tamil Nadu Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The...

  • Application Engineer Device Tech Support

    1 month ago

    Chennai, Tamil Nadu, India AMAZON INDIA PVT LTD Full time

    Apply for Application Engineer, Device Tech Support, Career Progress Consultants in Chennai for 1 - 9 Year of Experience on

  • Application Engineer Device Tech Support

    1 month ago

    Chennai, India AMAZON INDIA PVT LTD Full time

    Apply for Application Engineer, Device Tech Support, Career Progress Consultants in Chennai for 2 - 7 Year of Experience on TimesJobs.com.

  • Software Development Engineer, Device OS

    3 months ago

    Chennai, India ADCI - BLR 14 SEZ Full time

    This Job is for a most challenging, complex, high volume and large scale project having all possible AWS services+Integrations involved, CI/CD pipeline creation and management, CDK development, Cloud application development, deployment across number of AWS regions, Tools development for monitoring and operational excellence.Key job responsibilitiesThe...

  • Device Associate, Device Os

    5 months ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Bachelor's degree - Knowledge of QA methodology and tools - Ensure to execute test cases prepared for testing Software builds on the mobile platform - Perform daily quality checks as per established guidelines and report deviations accurately - Use software tools for validation, analysis and data capture on a daily basis - Be comfortable with capturing...

  • Testing Associate, Device OS

    2 weeks ago

    Chennai, India Amazon Full time

    DESCRIPTION• Ensure to execute test cases prepared for testing Software builds on the mobile platform • Perform daily quality checks as per established guidelines and report deviations accurately • Understand and ramp up on testing procedures, guidelines and policies for new devices and apply the same in day-to-day work. • Use software tools...