Professional Services Consultant
7 months ago
We are looking for Professional Services Consultants for our global customer success organization to lead the post-sales customer engagements for Securiti.
Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference, Leader in the Forrester Wave Privacy Management Software, and winner of the IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high-growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
As our Professional Services Consultant, you will have a responsibility for the success of our customers by delivering a white-glove post-sales experience, thereby ensuring maximum value for the customers from Securiti’s product offering(s).
Key Responsibilities- Drive the overall post-sales engagement with the customers, covering customer onboarding, implementation projects, and advocacy.
- Develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process that ensures white-glove service, customer delight, and rapid time-to-value.
- Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior professional services experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
- Combine implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics, such as lifetime value (LTV), CSAT, and NPS.
- Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements.
- Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth.
- Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a professional services consultant or related technical engineering field.
- Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
- Demonstrated success with solution design and implementation across complex technology stacks.
- Demonstrated depth in project management and PMO aspects, such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking, and project profitability.
- Proficiency in one or more Project and Customer Success Management systems, such as Smartsheets and Gainsight.
- Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
- Understanding Data Security and Privacy, including corresponding regulations, is a strong plus.
- Up to 30% travel (domestic and international).
Securiti is an innovation leader in Autonomous Data Intelligence, Governance, Privacy, and Protection. The exponential growth of data brings massive new opportunities but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. With a foundation in AI-powered sensitive data intelligence and a team that was responsible for developing and deploying the market-leading CASB & DLP technology, we are able to create a platform from the ground up that leverages robotic automation and workflows to solve complex privacy, data, and security business challenges, including simplified compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to collaborate, monitor risk, control access and protect sensitive data at a petabyte scale in minutes. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.
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