Corporate Marketing Executive

2 weeks ago

Chennai, India Cynosure Corporate Solutions Full time
Job Description
A Corporate Marketing Executive is responsible for overseeing the daily operations of a Marketing team, ensuring effective sales and lead generation activities, and managing the performance of telemarketing agents on the floor.

Responsibilities:

1.Team Leadership:
Supervise and manage a team of telemarketing agents, providing guidance, training, and performance evaluations.
Foster a positive and motivated work environment to boost team morale and productivity.
2.Campaign Execution:
Plan, coordinate, and execute outbound telemarketing campaigns to achieve sales and lead generation targets.
Monitor campaign progress, call volume, and agent performance.
3.Performance Management:
Set individual and team targets for call volume, conversions, and other relevant metrics.
Provide coaching, feedback, and performance evaluations to agents to improve outcomes.
4.Data Analysis and Reporting:
Analyze call data and campaign results to identify trends, areas for improvement, and opportunities for optimization.
Prepare regular reports on team and campaign performance for management.
5.Agent Training and Development:
Design and deliver training programs to enhance agent’s product knowledge, sales techniques, and customer interaction skills.
6.Conflict Resolution:
Address agent concerns and resolve conflicts promptly and effectively.
Provide solutions to challenges that may arise during campaign execution.

RequirementsSkills & Qualifications:

  • Leadership and team management abilities.
  • Excellent communication skills, both verbal and written.
  • Strong analytical and problem-solving skills.
  • Customer-centric mindset and understanding of effective sales techniques.
  • Data-driven decision-making based on campaign metrics.
  • Conflict resolution and interpersonal skills.
  • Proficiency in call center software and CRM systems.
  • Time management and organizational skills.
  • Ability to adapt to changing campaign requirements and dynamics.



Requirements
Marketing, Team Ledership, Campaign Execution, Performance Management, Data Analysis

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