Call Center Sales Agent
1 month ago
CompanyDescription
Summit Next is a MalaysiabasedBusiness Process Management (BPM) company that providesmultilingual customer service and telesales support to customersglobally. We specialize in providing costeffective solutionsespecially to small/midsize organizations. Our differentiation isthat our customers can start with an operation size of as small as1 yet expect service levels at par with what large BPO/BPMcompanies provide to large customers. We also provide variousconsulting services to fulfill our clients strategic andoperational needs.
Ourclient is a wellestablished regulated online trading platform. Thecompany specializes in providing superior market conditions forinvestors allowing them to diversify their portfolios and navigatevarious markets with stability and reliability.
Note: This job is basedin Malaysia
Responsibilities:
Deescalate situations involving dissatisfied customersoffering patient assistance and support
Guidecallers through troubleshooting navigating the company site orusing the products or services
Review customeror client CRM accounts providing updates and information
Collaborate with other departments in case ofcrossdepartment issue
Being a reliable sourceof information for the customers and soontobe customers
Leading the customers to start their journey in the forexsystems
Requirements:
At least 2 years of proven related experience (callcenter sales agent/BDO) within the Forex industry financial ortelecommunication services
At least 1 yearworking experience in Sales area
English levelproficiency B1
Phone skills includingfamiliarity with complex or multiline phone systems
Strong communication both written and verbal
Great active listening skills
Apatient and empathetic attitude
Adaptabilityand flexibility
Comfortable working infastpaced environments
Troubleshootingskills
Ability to speakHindi/Tamil/Marathi
Should be willing to workon weekends and public holidays
Should bewilling to work on shift hours
RemoteWork :
No
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