Call Center Sales Agent

1 month ago


Mumbai, India SummitNext Technologies Sdn Bhd Full time
Job description

CompanyDescription

Summit Next is a MalaysiabasedBusiness Process Management (BPM) company that providesmultilingual customer service and telesales support to customersglobally. We specialize in providing costeffective solutionsespecially to small/midsize organizations. Our differentiation isthat our customers can start with an operation size of as small as1 yet expect service levels at par with what large BPO/BPMcompanies provide to large customers. We also provide variousconsulting services to fulfill our clients strategic andoperational needs.

Ourclient is a wellestablished regulated online trading platform. Thecompany specializes in providing superior market conditions forinvestors allowing them to diversify their portfolios and navigatevarious markets with stability and reliability.

Note: This job is basedin Malaysia

Responsibilities:

Deescalate situations involving dissatisfied customersoffering patient assistance and support

Guidecallers through troubleshooting navigating the company site orusing the products or services

Review customeror client CRM accounts providing updates and information

Collaborate with other departments in case ofcrossdepartment issue

Being a reliable sourceof information for the customers and soontobe customers

Leading the customers to start their journey in the forexsystems

Requirements:

At least 2 years of proven related experience (callcenter sales agent/BDO) within the Forex industry financial ortelecommunication services

At least 1 yearworking experience in Sales area

English levelproficiency B1

Phone skills includingfamiliarity with complex or multiline phone systems

Strong communication both written and verbal

Great active listening skills

Apatient and empathetic attitude

Adaptabilityand flexibility

Comfortable working infastpaced environments

Troubleshootingskills

Ability to speakHindi/Tamil/Marathi

Should be willing to workon weekends and public holidays

Should bewilling to work on shift hours

RemoteWork :

No


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