Application Support Specialist

4 weeks ago


Bengaluru, India May I Help You Full time

Application Support Specialist

Location : Bangalore and pune


please share cv to contact@mayihelpu.co.in



Qualifications and Skills


  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 7 to 10 years of experience in application support or a related role
  • Strong knowledge of SQL and databases
  • Excellent troubleshooting and problem-solving skills
  • Experience with ticketing systems and incident management
  • Ability to effectively communicate technical information to non-technical users
  • Strong organizational and time management skills
  • Ability to work independently and collaborate with cross-functional teams
  • Certifications in relevant technologies (e.g. ITIL, Microsoft SQL Server) would be a plus


Roles and Responsibilities


  • Provide technical support to end-users for our applications
  • Troubleshoot and resolve application issues reported by users
  • Monitor application performance and proactively identify potential issues
  • Collaborate with developers and other internal teams to implement bug fixes and enhancements
  • Document support processes and procedures
  • Manage and prioritize support tickets
  • Communicate effectively with users to gather information and provide updates on issue resolution
  • Conduct training sessions for end-users on application usage and best practices

Skills

  • Application Support,
  • Customer Service,
  • Troubleshoot,
  • Technical Support,
  • Java,
  • Application Issues,
  • HR,







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