Application Support Specialist
4 weeks ago
Application Support Specialist
Location : Bangalore and pune
please share cv to contact@mayihelpu.co.in
Qualifications and Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 7 to 10 years of experience in application support or a related role
- Strong knowledge of SQL and databases
- Excellent troubleshooting and problem-solving skills
- Experience with ticketing systems and incident management
- Ability to effectively communicate technical information to non-technical users
- Strong organizational and time management skills
- Ability to work independently and collaborate with cross-functional teams
- Certifications in relevant technologies (e.g. ITIL, Microsoft SQL Server) would be a plus
Roles and Responsibilities
- Provide technical support to end-users for our applications
- Troubleshoot and resolve application issues reported by users
- Monitor application performance and proactively identify potential issues
- Collaborate with developers and other internal teams to implement bug fixes and enhancements
- Document support processes and procedures
- Manage and prioritize support tickets
- Communicate effectively with users to gather information and provide updates on issue resolution
- Conduct training sessions for end-users on application usage and best practices
Skills
- Application Support,
- Customer Service,
- Troubleshoot,
- Technical Support,
- Java,
- Application Issues,
- HR,
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