Application Support Specialist II

3 weeks ago

Bengaluru, India Appcast Full time
Job SummaryAECOM Information Technology is seeking an Applications Support Analyst to support a variety of applications and their interfaces within the enterprise applications portfolio within the applications support team.

The initial applications will include HR Applicant Tracking System, finance Contract Lifecycle Management and Digital Adoption Platform Training – WalkMe.The Support Analyst will work with IT, and business stakeholders to troubleshoot errors, determine solutions, and communicate effectively within the teams. Minimum RequirementsPosition SummaryAECOM Information Technology is seeking an Applications Support Analyst to support a variety of applications and their interfaces within the enterprise applications portfolio within applications support team.

The initial applications will include HR Applicant Tracking System, finance Contract Lifecycle Management and Digital Adoption Platform Training – WalkMe.The Support Analyst will work with IT, and business stakeholders to troubleshoot errors, determine solutions, and communicate effectively within the teams.ResponsibilitiesMaintain a detailed understanding of how the applications are configured to meet customer’s business requirements.Provide first line application support for several Enterprize systems.Triage application-related incidents and service request and ensure those are allocated to the correct queue.Resolve application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements and within SLAs.Either configure application independently or support the configuration of applications under the supervision of the IT Manager and /or Business Analyst, depending on the level of complexity.User administration.Troubleshoot data and integration errors, evaluate error logs, integration logic, and provide proposed solutions.Apply appropriate incident and service request management processes and procedures.Liaise with wider IT team and 3rd Party Suppliers as required in pursue of solution to incidents and service requests.Provide timely communication to users on the status of their service requests and incidents.Maintain IT application support technical documentation.Carry out ad hoc duties as required.Independently or in collaboration with IT Manager and/ or Business stakeholders, identify and prioritize minor and major enhancements, depending on the level of complexity.For minor and major enhancements:

Define and document requirements for enhancements and submit documented requests for review, assignment, and completion.Work to ensure that requirements are well understood developed or configured successfully, and that the impact of any change is understood and communicatedPerform testing and documentation where required.Coordinate with AECOM technology team members to deploy changes to the production environment.

Preferred QualificationsRequirements/Qualifications2-5 years’ experience as an Application Support Analyst or related responsibilities.Experience in IT problem diagnosis and resolution.Very strong excel skills are critical for this role.Knowledge and experience of cloud-based applications.Strong attention to detail and accuracy.Ability to understand complex data structures.Analytical, troubleshooting, and problem-solving ability.Ability to work independently while meeting deadlines.Ability and appetite to learn new technologies.Good communication skills.

This could be a great opportunity for either someone experienced with application support or an IT Support candidate looking to make the move into Applications Support.What we offerWe will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

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