Mgr, Branch Operations
1 month ago
Role Responsibilities
Approve daily transactions for selected products as applicable ( traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:Dual control of Cash functionsControl of Security stationary, deliverablesReview of processing entries and vouchersFollow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc)Review of reconciliation proofs for daily control as well as surprise audit proofingPreparation of service quality and productivity management reports and other regulatory returnsRectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;Ensure that your actions do not put others at risk; Work in a healthy and safe manner;Encourage others to work in a healthy and safe manner;Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:
Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file
Our Ideal Candidate
Graduate/ Post Graduate Anywhere between 4-8 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales FocusRole Specific Competencies
Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills-
Mgr, Branch Operations
1 week ago
Delhi, Delhi, India Standard Chartered Bank Full timeRole Responsibilities Approve daily transactions for selected products as applicable ( traveler's cheques, cashier's orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or...
-
Branch Operations Manager
2 months ago
Delhi Division, India ESAF Full timeDescription Job Description: To manage cash transactions in the Branch accurately with due diligence and ensure adherence to established procedures and guidelines as well as service standards within the branch. Responsible for Branch operations, increasing the Bank's customers, business development and MIS reporting and compliance and service...
-
Branch Operations Manager
3 weeks ago
Delhi Division, India ESAF Full timeDescription Job Description: To manage cash transactions in the Branch accurately with due diligence and ensure adherence to established procedures and guidelines as well as service standards within the branch. Responsible for Branch operations, increasing the Bank's customers, business development and MIS reporting and compliance and service...
-
mgr/ sr mgr- loyalty crm operations
1 week ago
Delhi, Thane, India Megma Services Full timeGlobal US Martech MNC requires Sr Mgr( Loyalty operations)- ThaneOne of our client an American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in...
-
Branch Operations Manager
1 week ago
Delhi, Delhi, India DBS Bank Full timeBranch Operations Manager-(WD55907)Job PurposeThis position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager.The position is expected to accomplish a clean audit rating by handling...
-
Branch Operation Officer
3 weeks ago
Connaught Place, Delhi, Delhi, India Ujjivan Small Finance Bank Full time**Branch Operation Officer - Connaught Place**: North 2397-Connaught Place, Delhi, Delhi, India - Department- NORTH BUSINESS- Job posted on- Nov 27, 2023- Employee Type- Permanent- Experience range (Years)- 3 years - 6 yearsBusiness - Take overall responsibility for administration and control of the branch operations, including its infrastructure and...
-
Branch Operations Manager
2 weeks ago
New Delhi, India DBS Bank Full timeBranch Operations Manager-(WD55907)Job PurposeThis position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager.The position is expected to accomplish a clean audit rating by handling...
-
Branch Operations Manager
2 months ago
New Delhi, India DBS Bank Full timeBranch Operations Manager-(WD55907) Job Purpose This position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager. The position is expected to accomplish a clean audit rating by...
-
Branch Operations Manager
2 months ago
new delhi, India DBS Bank Full timeBranch Operations Manager-(WD55907) Job Purpose This position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager. The position is expected to accomplish a clean audit rating by...
-
Branch Operations Manager
3 weeks ago
new delhi, India DBS Bank Full timeBranch Operations Manager-(WD55907) Job Purpose This position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager. The position is expected to accomplish a clean audit rating by...
-
Branch Operations Manager
3 weeks ago
New Delhi, India DBS Bank Full timeBranch Operations Manager-(WD55907) Job Purpose This position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager. The position is expected to accomplish a clean audit rating by...
-
mgr- sr mgr- corporate sales
1 week ago
Delhi, Mumbai, India Megma Services Full timeLeading Travel tech and Hospitality MNC requiesr Mgr/ Sr Mgr ( corporate sales)- Bangalore/Delhi/MumbaiOne of our client a leading travel tech and hospitality company operations in over 30 countries whichg offers hospitality and AI based serviced apartment booking platform with a range of powerful features designed to make managing your global accommodation...
-
mgr-mice and event sales
1 week ago
Delhi, Delhi, India Megma Services Full timeLeading Exhibitions and Event company requires Mgr( MICE & Event SALES)-Delhi One of our client which a leader in exhibitions and event industry which specialize in conceptualizing nd are the forerunners in the Indian trade exhibition and conference market, impelling businesses for well over two decades. We achieved this by creating a platform like no other,...
-
Assistant Manager – Branch Operations
1 week ago
Delhi, Delhi, India Aakash Full timeJob ID AM01 Post Date Wed, 03/27/ :00 Designation Assistant Manager – Branch Operations Job Location Pan India Job Description Counseling prospective parents (for new admissions) and guiding them through school admission procedure Counseling through Calling, E-mail and walk in. Handling any kind of Parent enquiry Candidate should ensure that the...
-
Mgr/ Sr Mgr( Farming and Client servcing)
1 week ago
Delhi, Kolkata, India Megma Services Full timeGlobal Fintech MNC requires Mgr / Sr Mgr ( Farming and client servicing)- Delhi/Kolkata/ Thane One of our client headquartered in Minneapolis, has offices in over 15 countries and has been in operation for over 60 years with offices in Australia, Canada, China, India, the United Kingdom and the Unites States.It helps clients to create measurable, meaningful...
-
Branch Manager
1 week ago
Delhi, India Star Vision Placement Full timeAddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to LinkedInLinkedInShare to PinterestPinterestShare to MoreAddThis RSS FeedKey Responsibilities Of Branch Manager --------------1. Managing and supervising branch staff: A Branch Manager is overall responsible forthe staff in its branch. They ensure that their team is properly...
-
Branch Manager – Business Operations
2 weeks ago
Delhi, India Fusion Microfinance Full timeExperience:State:City:Roles and ResponsibilitiesAssisting AM in establishing new branches in the designated area which would include Area Surveys, recruitment and Business Development/OperationEstablishing operational procedures, necessary to deliver the loans, from the initial application to the release of the loan, and for monitoring the portfolio...
-
Branch Manager – Business Operations
1 week ago
Delhi, Delhi, India Fusion Microfinance Full timeExperience:State:City:Roles and ResponsibilitiesAssisting AM in establishing new branches in the designated area which would include Area Surveys, recruitment and Business Development/OperationEstablishing operational procedures, necessary to deliver the loans, from the initial application to the release of the loan, and for monitoring the portfolio...
-
Branch Manager
2 weeks ago
Delhi, India Midland Microfin Ltd Full timeWe are looking for a talented Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation.ResponsibilitiesDirect all operational aspects including distribution operations, customer service, human...
-
Branch Head
1 week ago
Delhi, India DBS Bank Full timeBranch Head -(WD55293)As the leading bank in Asia, DBSConsumer Banking Groupis in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
