Coordinator / Sr. Coordinator - Customer Analytics and Experience (Area India)
2 months ago
Overall, Job Purpose
We are seeking for a data expert with a customer service mindset and strong communication skills. As part of our Customer Solutions team, you would be responsible to identify overall challenges and improvement areas for CS functions across India. To understand the requirements of customers better and make first hands experience (and to receive direct feedback), the job would also contain managing a small Key account portfolio as well. This role will additionally provide backup support for counter activities when necessary. The ideal candidate will be responsible for assisting customers, handling inquiries, and ensuring smooth operations in customer interactions
Job Specification - Key Accountabilities
Qualifications and Technical Job Requirements
Qualification minimum graduation, preferred Master's degree. Expertise in process automation solutions with strong knowledge of RPA and Macro development. Familiarity with process modelling concepts and programming. Strong analytical and problem-solving skills with a solution-oriented approach. Passion for technology and staying updated with industry trends. Creative thinker with excellent communication skills across different levels of the organization. Empathetic, reliable, and motivated team player. Fluent in written and spoken English
Competencies and Values
Hapag-Lloyd Values /Behaviors
Care, Move, Deliver Positive attitude, can doattitude Proactive Energetic and good teamspirit Enthusiastic Commitment totask High Integrity Leadership and team management. Strategic and analytical mindset. Strong business acumen Adaptability and ability to work in a dynamic environment Detail-oriented with a focus on accuracy and compliance-
Andheri, India Hapag-Lloyd AG Full timeCoordinator / Sr. Coordinator - Customer Analytics and Experience (Area India) at Hapag-Lloyd AG | softgarden View job here Coordinator / Sr. Coordinator - Customer Analytics and Experience (Area India) ...
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mumbai city (andheri), India Hapag-Lloyd AG Full timeCoordinator / Sr. Coordinator - Customer Analytics and Experience (Area India) at Hapag-Lloyd AG | softgarden View job here Coordinator / Sr. Coordinator - Customer Analytics and Experience (Area India) ...
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mumbai city (andheri), India Hapag-Lloyd AG Full timeCoordinator / Sr. Coordinator - Customer Analytics and Experience (Area India) at Hapag-Lloyd AG | softgarden View job here Coordinator / Sr. Coordinator - Customer Analytics and Experience (Area India) ...
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Andheri, India Hapag-Lloyd Full timeOverall, Job PurposeWe are seeking for a data expert with a customer service mindset and strong communication skills. As part of our Customer Solutions team, you would be responsible to identify overall challenges and improvement areas for CS functions across India. To understand the requirements of customers better and make first hands experience (and to...
-
mumbai city (andheri), India Hapag-Lloyd Full timeOverall, Job Purpose We are seeking for a data expert with a customer service mindset and strong communication skills. As part of our Customer Solutions team, you would be responsible to identify overall challenges and improvement areas for CS functions across India. To understand the requirements of customers better and make first hands experience (and...
-
mumbai city (andheri), India Hapag-Lloyd Full timeOverall, Job Purpose We are seeking for a data expert with a customer service mindset and strong communication skills. As part of our Customer Solutions team, you would be responsible to identify overall challenges and improvement areas for CS functions across India. To understand the requirements of customers better and make first hands experience (and...
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