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Manager EXL/M/1005408
4 weeks ago
Job Description
Managers
7 - 10 years of experience Strong people management and leadership skills Ability to conduct an appraisal discussion and assess different levels of performance and potential Ability to communicate with large teams Ability to Understand the domain needs of the process and its key drivers Ability to drive and maintain process improvement using Process Excellence Methodology Reasonable level of business perspective regarding the internal functioning of BPO/EXL Good networking capability and Client facing skills Ability to review performance of the KPIs and develop plans for improvement in performance Ability to make decisions efficiently and in a fair manner after evaluating possible options Demonstrates an openness in anticipating, driving change and influencing colleagues Ability to maintain low attrition rates Issue resolver – People & Client Goal Oriented Ability to Handle Multiple Projects Ability to reduce operating Cost and improve profitability Ability to develop strong Back-up for each project and eliminate people dependency Ability to involve in non-project activities· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them
· Documented monthly performance review of Agents and Assistant Managers
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance
· Improvement in Quality and productivity of the team
· Conduct annual team appraisals
· Ensure growth and career planning for the team member
· Ensure to meet the project SLA compliance
· Meet and exceed Customer Satisfaction
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress
· Ensure compliance with internal policies and procedures, external regulations and information security standards
· Clean internal and external audits with zero NC’s / Observations
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Manager EXL/M/1046961
1 week ago
Bengaluru, India exl Full timeJob DescriptionTeam LeaderThe Team Leader is a professional who is responsible for managing all HR related activities within the organization including recruitment, employee relations, compensation & benefits, performance management, compliance with employment laws and regulations including reporting.Responsibilities:Closely liaise with senior management to...
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Manager EXL/M/1046961
4 weeks ago
Bengaluru, India exl Full timeJob Description Team Leader The Team Leader is a professional who is responsible for managing all HR related activities within the organization including recruitment, employee relations, compensation & benefits, performance management, compliance with employment laws and regulations including reporting. Responsibilities: Closely liaise with...
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Manager EXL/M/1046961
3 weeks ago
Bengaluru, India exl Full timeJob Description Team Leader The Team Leader is a professional who is responsible for managing all HR related activities within the organization including recruitment, employee relations, compensation & benefits, performance management, compliance with employment laws and regulations including reporting. Responsibilities: Closely liaise with...
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Manager EXL/M/1046961
5 days ago
Bengaluru, Karnataka, India exl Full timeJob Description Team Leader The Team Leader is a professional who is responsible for managing all HR related activities within the organization including recruitment, employee relations, compensation & benefits, performance management, compliance with employment laws and regulations including reporting. Responsibilities: Closely liaise with senior...
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Manager EXL/M/1046961
5 days ago
Bengaluru, Karnataka, India exl Full timeJob DescriptionTeam LeaderThe Team Leader is a professional who is responsible for managing all HR related activities within the organization including recruitment, employee relations, compensation & benefits, performance management, compliance with employment laws and regulations including reportingResponsibilities:Closely liaise with senior management to...
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Manager EXL/M/1046937
4 weeks ago
Bengaluru, India exl Full timeJob Description Job description Designation: Project Manager Job Location: Bangalore Shift Timing: 1:00PM IST – 10:30 PM IST Experience: 4+years Responsibilities: Lead a 3–5-member offshore team; Provide thought leadership; Design Methodology for Problem Solving & mentor the team in producing an error free...
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Manager EXL/M/1046937
3 weeks ago
Bengaluru, India exl Full timeJob Description Job description Designation: Project Manager Job Location: Bangalore Shift Timing: 1:00PM IST – 10:30 PM IST Experience: 4+years Responsibilities: Lead a 3–5-member offshore team; Provide thought leadership; Design Methodology for Problem Solving & mentor the team in producing an error free...
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Manager EXL/M/1011128
2 months ago
Bengaluru, India exl Full timeJob Description •10-12 years post qualification experience working in a large, multinational finance team or BPO in General Ledger Process, Month-end Close, Balance Sheet Reconciliation, Intercompany, Fixed Assets, Lease, Project Accounting and Capex •Qualified accountant - ACA / ACCA / CIMA (or equivalent) •Ensure all tax accounting activities...
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Manager EXL/M/1011128
5 days ago
Bengaluru, Karnataka, India exl Full timeJob Description •10-12 years post qualification experience working in a large, multinational finance team or BPO in General Ledger Process, Month-end Close, Balance Sheet Reconciliation, Intercompany, Fixed Assets, Lease, Project Accounting and Capex •Qualified accountant - ACA / ACCA / CIMA (or equivalent) •Ensure all tax accounting...
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Manager EXL/M/1013977
5 days ago
Bengaluru, Karnataka, India exl Full timeJob Description Position Title, Responsibility Level Manager – Cognitive CX Delivery Function Digital Transformation Reports to SAVP – Digital CX CoE Permanent/ Temporary Permanent Span of Control Individual Role Location Noida Basic Function Strong experience in developing intent and utterances based logics...
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Manager EXL/M/1013977
3 weeks ago
Bengaluru, India exl Full timeJob Description Position Title, Responsibility Level Manager – Cognitive CX Delivery Function Digital Transformation Reports to SAVP – Digital CX CoE Permanent/ Temporary Permanent Span of Control Individual Role Location Noida Basic Function . Strong experience in developing intent and utterances based...
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Manager EXL/M/1013977
3 weeks ago
Bengaluru, India exl Full timeJob DescriptionPosition Title, Responsibility LevelManager – Cognitive CX DeliveryFunctionDigital TransformationReports toSAVP – Digital CX CoEPermanent/ TemporaryPermanentSpan of ControlIndividual RoleLocationNoidaBasic FunctionStrong experience in developing intent and utterances based logics and interaction flows on conversational AIStrong experience...
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Manager EXL/M/1013977
1 month ago
Bengaluru, India exl Full timeJob DescriptionPosition Title, Responsibility LevelManager – Cognitive CX DeliveryFunctionDigital TransformationReports toSAVP – Digital CX CoEPermanent/ TemporaryPermanentSpan of ControlIndividual RoleLocationNoidaBasic FunctionStrong experience in developing intent and utterances based logics and interaction flows on conversational AIStrong experience...
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Manager EXL/M/1013977
5 days ago
Bengaluru, Karnataka, India exl Full timeJob DescriptionPosition Title, Responsibility LevelManager – Cognitive CX DeliveryFunctionDigital TransformationReports toSAVP – Digital CX CoEPermanent/ TemporaryPermanentSpan of ControlIndividual RoleLocationNoidaBasic FunctionStrong experience in developing intent and utterances based logics and interaction flows on conversational AIStrong experience...
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Manager EXL/M/1030520
1 month ago
Bengaluru, India exl Full timeJob Description Good knowledge of the Finance function and comfortable with financial analysis Analyzing the large datasets to identify key drivers of performance, providing insights to the stakeholders for decision making Performing variance analysis to identify the root cause of variance and to recommend corrective actions Preparing various...
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Manager EXL/M/1030520
5 days ago
Bengaluru, Karnataka, India exl Full timeJob Description Good knowledge of the Finance function and comfortable with financial analysis Analyzing the large datasets to identify key drivers of performance, providing insights to the stakeholders for decision making Performing variance analysis to identify the root cause of variance and to recommend corrective actions Preparing various...
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Manager EXL/M/1033736
3 weeks ago
Bengaluru, India exl Full timeJob DescriptionJob descriptionRole – Data EngineerJob Location: Bangalore/GurgaonShift Timing: 1:00PM IST – 10:30 PM ISTExperience: 4+ yearsJob ResponsibilitiesCollaborate with project stakeholders (client) to identify product and technical requirements. Conduct analysis to determine integration needs.Use different data warehousing concepts to build a...
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Manager EXL/M/1033736
1 month ago
Bengaluru, India exl Full timeJob DescriptionJob descriptionRole – Data EngineerJob Location: Bangalore/GurgaonShift Timing: 1:00PM IST – 10:30 PM ISTExperience: 4+ yearsJob ResponsibilitiesCollaborate with project stakeholders (client) to identify product and technical requirements. Conduct analysis to determine integration needs.Use different data warehousing concepts to build a...
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Manager EXL/M/1033736
5 days ago
Bengaluru, Karnataka, India exl Full timeJob Description Job description Role – Data Engineer Job Location: Bangalore/Gurgaon Shift Timing: 1:00PM IST – 10:30 PM IST Experience: 4+ years Job Responsibilities Collaborate with project stakeholders (client) to identify product and technical requirements. Conduct analysis to determine integration needs. Use different data...
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Manager EXL/M/1033736
1 month ago
Bengaluru, India exl Full timeJob Description Job description Role – Data Engineer Job Location: Bangalore/Gurgaon Shift Timing: 1:00PM IST – 10:30 PM IST Experience: 4+ years Job Responsibilities Collaborate with project stakeholders (client) to identify product and technical requirements. Conduct analysis to determine integration needs. Use different data...