Desktop Support Engineer

4 weeks ago

Sonipat, India Excis Compliance ltd Full time
Job Description

Deskside Support Services with Smart Eyes & Hands support:

The Onsite technician responsibilities include (Dispatch locations: the Service Provider would be required to provide Client with the necessary information as part of the ticket updates to support Client’s performance of the below listed Services):

·         Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

·         Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS

·         Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.

·         Guide users with step-by-step instructions on installing applications.

·         Document and record incidents, service requests and their resolutions in the internal ticketing system.

·         Direct unresolved issues to the next level of support personnel

·         Help create technical documentation and manuals (KA) for known issues.

·         Image and deploy Laptops/ Desktops/Tablets to end users.

·         Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)

·         Coordinating office moves

·         Engineer will collect inventory (Serial Numbers / Asset Tag / Service Tag of all devices he is able to collect it from

·         Engineer will collect rack elevations if any. Note anything that is in operations from floor

·         Engineer will collect photos of the rooms, racks (Front and Back).

·         Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

·         Engineer should be skilled full to identity network devices and take instructions for smart hands and eyes for IMAC devices



RequirementsCandidate must have at least 2 years of relevant experience.
Candidate must be able to communicate in English.

Requirements
Candidate must have at least 2 years of relevant experience. Candidate must be able to communicate in English.

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