Executive IT

Job Title: Executive - IT

Reports to: Senior Manager - IT

Location: Ashoka University, Plot No.02, Rajiv Gandhi Education, Rai, Sonipat

Experience (in years): 3-5years

Nature of work: Full Time

About Ashoka University:

10 years ago, we embarked on a journey to establish a world-class, multi-disciplinary, liberal arts and sciences university in India. Built on the finest global best practices of institution and university governance, Ashoka has truly transformed Indian higher education in India with its unique pedagogy, governance, and best practices. Ashoka is today India’s #1 liberal arts and sciences university that is home to the most diverse student body, a hub for impactful research and a magnet for best-in-class faculty and staff. Ashoka has been ranked in the top five among private Universities in India by QS Asia and has also secured top rank among all Indian Universities in the ‘International Faculty’ indicator. The University was earlier awarded Diamond rating by QS I. GAUGE as a recognition of its continuous focus on academic rigour, inter-disciplinary pedagogy, world-class faculty, academic research, innovative modules of engagement with the community and teaching methods.

For further information, visit www.ashoka.edu.in.

We aim to co-create a nurturing space for our students, faculty, staff, donors, and community positively through universal values:

• Be Mission-Driven

• Think Strategically

• Act Authentically

• Take Accountability

• Build Collaboration

• Deliver Excellence

Role and Responsibilities:

• Plan and manage IT capacity
• Assets Management: Monitor and maintain the records of the organization & IT infrastructure, including all IT assets. Experience in any asset management tool/application would be preferred.
• Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, peripherals, and other IT equipment. Coordinate hardware upgrades and replacements as required.
• Laptop/Desktop Preparation: Installation and configuration of the laptop/desktop.
• Software Management: Install, update, and maintain software applications across the organization. Ensure proper licensing and compliance with software usage policies.
• IT Documentation: Maintain accurate and up-to-date documentation of IT systems, configurations, Daily, Monthly, and yearly Reports, procedures, and troubleshooting steps. Create user guides and manuals for software and hardware usage.
• Technical Support: Provide end-user technical support by diagnosing and resolving hardware and software issues in person and remotely. Ensure timely resolution of technical problems to minimize downtime and disruptions.
• Vendor Coordination: Liaise with external IT vendors and service providers for procurement, support, and maintenance of IT equipment and services.
• Troubleshooting and Problem-Solving: Identify and resolve technical issues promptly, utilizing analytical and problem-solving skills to provide effective solutions.
• IT Projects: Participate in IT projects, such as system upgrades, software implementations, and infrastructure enhancements. Collaborate with cross-functional teams to achieve project goals.
• EPBAX: Maintain and manage the EPBAX environment throughout the campus.
• Deployment and management of all IT-related policies, procedures & documentation.

Eligibility

• B.E./B.Tech in Computer Science or related field
• Bachelor’s degree in information technology, CS, or a related field’s relevant certifications are a plus.

Skill Set Required:

• Proven experience in providing IT support and managing IT infrastructure.
• Strong knowledge of hardware/software and proficiency in operating systems, office
• applications, and IT management tools.
• Good problem-solving and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Detail-oriented with a focus on accuracy and quality.
• Strong interpersonal skills and a solution-oriented mindset.
• Laptop/Desktop Support, EPBAX support, Assets Management

Please submit your updated CV at yashsvi.sen@ashoka.edu.in

Kindly ensure that the application includes the last compensation received, expected salary, and notice period. Only shortlisted candidates will be contacted.

Ashoka is an equal opportunities employer. Remuneration will be competitive with Indian non-profit pay scales and will depend upon the candidate’s experience levels and the overall organization’s salary structure.