Health Coach

4 months ago


Mumbai, India Wellthy Therapeutics Pvt Ltd Full time

This is a remote position.

  • Stay current and best inclass on chronic disease ( education and management to leverageproven digital therapeutics technique to enhance program engagementandoutcomes
    Provideproduct related counseling via outbound calls and chats to users ofpatients as per project therapy brief within the aligned qualityframework

  • Successful baseline counseling andretaining a user on theprogram

  • Information capturing reporting andmanagement basis clientrequirement

  • Patient query handling using thetherapy brief guidingmaterial

  • Work closely with the Team Leadersclinical operations by sharing user insights/ challenges/ needs toaid in developing improved care protocols andbriefs

  • Share user experience and handlingbest practices within the team

  • Over a period of time developvarious behavior therapy understanding and utilizing them in thecounseling approach for users.

  • Keep the Counseling Database updatedand constantly improving as per the program requirements ensuringuser interactions are improved week on week with required programmetrics.

  • Update relevant documentation toreflect user interactions and daily tasks on a real time basis asper the tasks assigned.

  • Episodically there will be certainfunctions in addition to the ones mentioned above that need to beperformed.

  • This is in line with the companysintention of providing adequate upskilling opportunities to theteam members enhanced learning and working cohesively acrossfunctions in addition to ensuring that there is enough backupplanning in case certain team members are not available andcritical functions need to be carried out.

  • Depending upon team members aptitudeavailability team KPIs and performance these situations may ariseand need to be taken care of incase of required userscenarios.

  • Adverse Event reporting as a part ofPharmacovigilance protocols as per the program as and when requiredto ensure all product related complaints queries and challenges arehighlighted in a timely manner and reported in the provided formatsso that it aids in improving the productadherence.



Requirements

QualificationCriteria

BSc in Nutrition life sciencesgraduate/PG in life science/Psychology/Sociology/Mental HealthSciences/Science Graduate

Experience

35 Yrsminimum

Skills

Good communication listeningcounselling skillsproblemsolving skill behaviour therapist

Reportingto

TL HealthCoach

LanguagePreference

Telugu/Tamil/Kannada along withEnglish and Hindi



Qualification Criteria BSc in Nutrition, lifesciences graduate/PG in life science/Psychology/Sociology/MentalHealth Sciences/Science Graduate Experience 3-5 Yrs minimum SkillsGood communication, listening, counselling skills,problem-solvingskill, behaviour therapist Reporting to TL Health Coach LanguagePreference Telugu/Tamil/Kannada along with English andHindi
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