Solution Architect and Technical Lead

3 weeks ago

Mumbai, India Snaphunt Full time

The Offer

  • Work within a company with a solid track record of success
  • Excellent career development opportunities
  • Join a well known brand within Software / SaaS

The Job

Job Description :

Our client is looking for an experienced Solution Architect and Technical Lead specializing in Conversational AI Bots to lead the design, development, and deployment of advanced AI-driven bot solutions. This role requires deep expertise in AI, machine learning, natural language processing (NLP), and generative AI, along with a strategic vision for building and optimizing conversational AI platforms. As a technical leader, you will guide a team in implementing best practices, driving innovation, and ensuring our conversational AI solutions' scalability, performance, and maintainability.

Responsibilities :

  • Lead the evaluation and selection of appropriate tools, frameworks, and platforms for developing conversational AI solutions.
  • Design and implement conversational AI solutions that incorporate advanced technologies such as AI, ML, Generative AI, LLMs, and NLP.
  • Define and enforce best practices, standards, and guidelines for Conversational AI bot development to ensure scalability, performance, and maintainability
  • Bot Journey Development: Architect comprehensive bot journeys that leverage modular and reusable functions to enhance user interactions across various channels like WhatsApp, web, and mobile applications.
  • Voice Bot Development: Oversee the design and implementation of voice bots that utilize Automatic Speech Recognition (ASR) for transcribing speech-to-text and Text-to-Speech (TTS) systems for generating natural-sounding responses. Ensure seamless integration with backend systems to provide real-time information during voice interactions. Focus on minimizing latency for real-time responses while ensuring high accuracy in voice recognition.
  • Email Bot Development: Guide the development of email bots capable of managing customer queries through automated email responses. Implement generative AI techniques to create dynamic email content that is personalized based on user interactions and historical data.
  • Collaborate with developers to ensure successful development and deployment of chatbot requirements while providing technical guidance throughout the process.
  • Conduct regular code reviews to maintain high-quality standards in code development; mentor team members to enhance their skills in conversational AI development.
  • Build database capturing processes to ensure efficient monitoring of chatbot performance; analyze data to suggest data-backed enhancement plans.
  • Collaborate with cross-functional teams to seamlessly integrate chatbot solutions with existing systems and applications.
  • Drive continuous improvement initiatives to optimize chatbot performance, user experience, and business outcomes through iterative development practices.

The Profile

  • Provide production support and maintenance for deployed chatbot solutions; troubleshoot issues as they arise to ensure reliability.
  • Stay updated on industry trends and advancements in conversational AI to drive innovation within the team.
  • API Integration Capabilities: Oversee the integration of APIs to connect chatbots with external systems (e.g., CRM systems) for enhanced functionality within bot journeys.
  • Function Writing Capabilities: Guide the team in writing modular functions that facilitate complex workflows within bot journeys, ensuring efficient handling of user requests and data processing.
  • Natural Language Understanding (NLU): Utilize NLU techniques to enhance the chatbot's ability to comprehend user intent and context, enabling personalized responses that improve user satisfaction.
  • Generative AI Applications: Leverage generative AI models (e.g., OpenAI's GPT) to create adaptive chatbots capable of delivering contextually relevant responses based on user interactions. This includes enhancing chatbots' ability to handle a wider range of queries and provide more accurate information through continuous learning from interactions.
  • Leadership Responsibilities: Foster a collaborative environment by leading a team of developers, encouraging knowledge sharing, and driving high-performance standards within the team.
  • Technical Strategy Development: Create architectural blueprints that define technical specifications for chatbot implementations while aligning with overall business objectives.

The Employer

Our client is where they excel in delivering cutting-edge solutions in software engineering, ED-Tech platforms, skill development programs, and contact centre services.

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