Process Associate

1 week ago


Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Source to Pay

You’re responsible to work across a variety of categories so will need to demonstrate a broad range of category knowledge and be able to work dynamically and flexibly with a broad range of SMEs.

Responsibilities

Basic understanding of Procurement cycle 

Maintain a deep understanding of client process and policies.

Responsible to showcase professional work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

Solve claims and queries coming from both requesters and suppliers

Handling daily customer query calls (Helpdesk calls)

Qualifications we seek in you

Minimum qualifications

Any graduate degree or equivalent with an excellent academic record.

Good communication and analytical skills.

Preferred qualifications /Skills

Previous experience in Procurement & Sourcing.

Sound knowledge on SAP ERP systems (Added advantage)

Receipt and verification of Purchase requisition from Requestors 

Purchase order creation, issuance and follow up

Resolve / attend to service tickets for Purchasing & Invoice Mismatch Resolution

Daily communication/interaction via email/ticket/phone

Solve claims and queries coming from both requesters and suppliers

Handling daily customer query calls (Helpdesk calls)

Build good relationship with buyers, requesters, and the suppliers

You should adjust with a flexible schedule.

In-depth attention to detail.

Basic Excel & PPT skills.


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